How do I know if I have a delinquent account?

Call the Waste Management of Alameda County, Inc. (WMAC) Customer Service Center at 510-537-5500, and a Customer Service Representative will be able to look up your account and provide you with information regarding your account.  The Customer Service Center is open Monday-Friday 7:00 a.m. – 5:00 p.m.

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I don’t receive a bill from Castro Valley Sanitary District (CVSan), do I?

No, you don’t receive a bill from CVSan for solid waste (recycling, organics & garbage) services, because CVSan contracts with Waste Management of Alameda County, Inc. (WMAC) for solid waste services.  You receive a quarterly bill from WMAC.

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I have a billing question. Who should I call?

Residents may call WMAC at (510) 537-5500 and commercial businesses may call WMAC at (510) 613-8700.

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How do I get an exemption for garbage service? Do I have to have garbage service?

Residents may complete a Garbage Exemption Form for submission. Recycling and organics service is mandatory.

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Was your cart missed on collection day?

You can request a pickup by filling out our Missed Pickup Form request form and we'll schedule a new pickup.  You may also contact Waste Management at 510-537-5500.

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