FREQUENTLY ASKED QUESTIONS (FAQs)

The following are Frequently Asked Questions about the Canyonlands, with answers provided by CVSan on October 16, 2015. 

CVSan held a Town Hall on Thursday, October 29, 2015, at the Castro Valley Library for those customers who wished to be provided with more information in person.

FAQs - GENERAL

  • What are the Canyonlands?
  • What is Castro Valley Sanitary District?
  • What is the Canyonlands Annexation?
  • When will solid waste services begin?
  • Who will provide solid waste services?
  • How will I be billed?
  • Will sewer service be provided in the future?

SINGLE-FAMILY RESIDENTS

  • What kinds of services will I receive?
  • What are the sizes of carts available and how much will they cost?
  • When will carts be delivered
  • What can I recycle at the curb?
  • I don’t have a curb. Where do I place my carts for collection?
  • When is my collection day?
  • What kinds of exemptions are currently available?
  • Can I stop service for extended periods of time?
  • I own more than one parcel, but only have a home on one of them. Will I be charged a mandatory charge for each parcel I own or just for my one home?
  • My neighbor and I currently share service. We live in two separate homes – can we continue to share or will we be charged for each home?
  • What is the Special Assessment Process for Delinquent Accounts?
  • I have questions. Who can I talk with?

COMMERCIAL BUSINESSES

  • What kinds of services will I receive?
  • What are the sizes of carts and bins available and how much will they cost?
  • Is recycling mandatory?
  • What can I recycle?
  • Where do I place my carts and/or bins for collection?
  • I have questions.  Who can I talk with?

 

FAQs - GENERAL

 

Q: What are the Canyonlands?
A: The Castro Valley Canyonlands is an area in Unincorporated Alameda County to the northeast, east, and southeast of CVSan.  To view a map, please click here.

Q: What is Castro Valley Sanitary District?
A: Castro Valley Sanitary District (CVSan) is a local public agency organized under the Health & Safety Code of the State of California.  CVSan was formed July 25, 1939, and services a population of approximately 55,000 with 22,000 single and multi-family residences, businesses, and schools.  As an Independent California Special District, CVSan has responsibility for:

Solid Waste

  • Administration of Collection Service and Disposal Agreements for recycling, organics, garbage, construction & demolition debris, and bulky goods
  • Public education, innovative programs & events to promote Reduce, Reuse, Recycle, and Rot (Compost) for residents, businesses, and schools
  • Implementation of a Zero Waste Strategic Plan, with a goal of Zero Waste by 2029 (90%+ diversion from landfill)
  • Member agency of Alameda County Waste Management Authority (StopWaste)

Wastewater (This service not provided to the Canyonlands area under this annexation)

  • Operation and maintenance of the sanitary sewer collection system
  • Specifications, construction, inspection, repair, and replacement of sewer lines
  • Preventative maintenance of 160 miles of sewer mains and nine pump stations
  • Sub-regional wastewater discharge
  • 25% ownership in the Castro Valley / Oro Loma Wastewater Treatment Plant

Q: What is the Canyonlands Annexation?
A: The County of Alameda submitted an application to Alameda Local Agency Formation Commission (LAFCo) on January 23, 2015, for the purpose of CVSan providing solid waste services only (not wastewater) within the Canyonlands area.  On May 14, 2015, LAFCo conditionally approved the annexation.  On July 9, 2015, LAFCo ordered the annexation. 

Generally, an annexation means to join together.  The LAFCo action expands the CVSan boundary and sphere of influence for the provision of solid waste services (not wastewater).  As an unincorporated area, other public services (ex. sheriff, fire protection, public works, library, etc.) that are provided by the County of Alameda will continue unchanged.

Q: When will solid waste services begin?
A: Services began December 1, 2015. Please see the calendar below.

July 9, 2015 - LAFCo ordered the Canyonlands Annexation into CVSan.​

August 5, 2015 - CVSan created a Canyonlands webpage with FAQs posted.

August 28, 2015 - CVSan mailed a Welcome Postcard to Canyonlands property owners announcing the Canyonlands webpage, October 2015 information packet, October 29, 2015 Town Hall, and December 1, 2015 start of services.

October 16, 2015 - CVSan mailed a Welcome Packet with information regarding service options, what is included in the services, and a timeline for making decisions.

October 19 - November 3, 2015 – Single-family residents call WMAC’s Call Center at 510-537-5500 to start or update account information, select garbage cart size, and verify service collection day.

October 19, 2015 – Commercial Businesses began calling WMAC’s Recycling Representative at 510-613-8751 to set-up a free site assessment, and discuss service options and collection location of containers.

October 29, 2015 – A Town Hall was held on Thursday, October 29, 2015 at 6:00 p.m. at Castro Valley Library for those customers who wish to be provided more information in person.

November 5, 2015 – WMAC began delivering collection carts and bins on existing service collection days.  For single-family residents, old WM garbage carts were swapped with CVSan brown garbage carts.  Existing CVSan brown garbage carts were size-confirmed or swapped based on service level on the account.  Customers without a WM or CVSan cart had a CVSan brown garbage cart delivered.  All single-family residents had a 96-gallon CVSan blue recycling cart delivered.

December 1, 2015 – Solid Waste services began.

Q: Who will provide solid waste services?
A: Collection, processing, and disposal services will be provided by Waste Management of Alameda County, Inc. (WMAC) via Collection Service and Disposal Agreements with CVSan.  The Collection Service Agreement is effective through April 30, 2019, and the Disposal Agreement through April 30, 2029.  Events, programs, and education are provided by CVSan.

Q: How will I be billed?
A: CVSan’s service provider, WMAC, prepares and mails the bill for solid waste services to the property owner. Single-family residents are billed quarterly in advance, and therefore three months’ of service will be reflected on each bill. Commercial Businesses are billed monthly in arrears after service has been provided. Customers may sign-up for WM ezPay, which is an online payment option.

Q: Will sewer service be provided in the future?
A:  This annexation is for solid waste services only, not wastewater.  If a property owner is interested in wastewater services, please contact LAFCo of the County of Alameda for more information about their policies and procedures.

 

 

SINGLE-FAMILY RESIDENTS

 

Q: What kinds of services will I receive?
A: Single-family residents will receive weekly curbside collection of garbage (brown cart) and recycling (blue cart).  Residents will not receive organics collection services, an annual bulky goods pick-up, nor annual holiday tree collection.  Occasional extra garbage may be set out at the curb using an Extra Service Tag affixed to any garbage bag, which may be purchased from CVSan offices.  Residents will be able to participate in CVSan’s Recycles Day events, which are presented twice a year, in April and August.  Residents are also able to participate in workshops hosted by CVSan, attend a tour, request free recycling containers, volunteer as a Green Heart, eligible to serve on the Community Advisory Committee, and request a speaker for your club or organization. garbage and recycling carts streetside Canyonlands

Q: What are the sizes of carts available and how much will they cost?
A: Single-family residents will receive one brown garbage cart and one blue recycling cart, serviced curbside (or where the curb would be in the absence of a curb, streetside on the main road) once per week.

Current WMAC customers will pay their existing rate through November 30, 2015.  Monthly rates effective December 1, 2015, are as follows:
 

Monthly Rate

Garbage Cart

Recycling Cart

$24.54

20-gallon

96-gallon

$38.07

32-gallon

96-gallon

$66.10

64-gallon

96-gallon

$94.17

96-gallon

96-gallon

Rates will be updated here in the future.

Q: When will carts be delivered?
A: Carts were delivered or swapped starting November 5, 2015.  Old WM garbage carts were swapped with CVSan brown garbage carts.  Existing CVSan brown garbage carts were size-confirmed or swapped based on service level on the account.  Customers without a WM or CVSan cart had a CVSan brown garbage cart delivered.  All single-family residents had a 96-gallon CVSan blue recycling cart delivered.

Q: What can I recycle at the curb?
A: CVSan has a robust curbside recycling program.  You can recycle clean Paper, Plastic, Metal, and Glass.  Select household hazardous waste (batteries and used motor oil/filter) are collected outside the cart.  For details, please see below.

Residential Canyonlands Services Guide Recycling Spread

Paper

  • Clean paper, cardboard, and paper cartons.  Place flattened cardboard (up to 4’x4’) beside cart, no limit.  No food-soiled paper.  No aseptic containers (ex. juice boxes).  No shredded paper. 

Plastic

  • All plastics, #1-7, lids are ok.  No foam, no plastic utensils.
  • Bundled plastic bags (Bag-a-Bag): place all your clean plastic bags, cling wrap, bubble wrap, laminating film, and plastic zipper bags in one bag, knot the bag closed, and place the bundle in your cart.  No loose bags.

Metal

  • Metal containers.
  • Aluminum foil products.
  • Scrap metal (up to 2 ft. & 80 lbs.).

Glass

  • Glass containers.  No drinking glasses, windows, mirrors, or sheet glass.

Hazardous Waste

Q: I don’t have a curb.  Where do I place my carts for collection?
A: Carts are to be placed where the curb would be in the absence of a curb, streetside on the main road.  If you are unclear about the location for cart placement, please request a site visit by calling WMAC’s Call Center at 510-537-5500.

Q: What kinds of exemptions are currently available?
A: CVSan has a Curbside Exemption and a Garbage Exemption

The Curbside Exemption is available via a request process for those households where no adult in the household is able to wheel the cart to the curb for collection service and is valid for one year.  A doctor’s letter or certificate from the Department of Motor Vehicles must accompany the request.  The timeframe for review and notification of exemption status will be 20 business days, longer than CVSan’s standard 10 business days due to an anticipated volume higher than usual.  The household must reapply each year.

Recycling service is mandatory.  A Garbage Exemption is available via a request process and is granted for a one-year period.  Residents must reapply for an exemption annually, and select one of four criteria: no garbage is generated on the premises, food is not prepared or consumed on the premises, garbage is delivered to an authorized disposal facility (receipts attached), or because garage service will be shared with another owner or occupant within CVSan (letter from customer sharing service attached).  The timeframe for review and notification of exemption status will be 20 business days, longer than CVSan’s standard 10 business days due to an anticipated volume higher than usual.  The current rate for a Garbage-exempt customer is $10.00 per month effective December 1, 2015.  Rates will be updated here in the future.    

Q: Can I stop service for extended periods of time?
A: Yes, residents may request to stop both garbage and recycling service for vacations longer than one week, if you live somewhere else for extended periods of time or have moved out and the property is vacant, or if you are having work done on the property and have temporarily moved out and the property is vacant.  If nobody is residing in the property, service may be stopped by calling 510-537-5500.  Once the property is occupied, service must be restarted by calling 510-537-5500. 

Q: I own more than one parcel, but only have a home on one of them.  Will I be charged a mandatory charge for each parcel I own or just for my one home?
A: Solid Waste services are required for each inhabited dwelling.  If you are the property owner of one home, and the home is inhabited (someone is living there), you will be charged for one single-family home.  You will not be charged per parcel.  If you own a home and the home is vacant, please see the question and answer above regarding stopping service for extended periods of time. 

Q: My neighbor and I currently share service.  We live in two separate homes – can we continue to share or will we be charged for each home?
A: Solid Waste services are required for each inhabited dwelling.  If you would like to share service with another owner or occupant in CVSan, please see the question and answer above regarding a Garbage Exemption.  Recycling service is mandatory.

Q: What is the Special Assessment Process for Delinquent Accounts?
A: For information about the Special Assessment Process for Delinquent Accounts, please click here.

Q: I have questions.  Who can I talk with?
A: Check out CVSan’s general FAQs webpage, which has many questions and answers posted.  Call WMAC's Call Center at 510-537-5500, Monday - Friday 8:00 a.m. - 5:00 p.m. 

CVSan held a Town Hall on Thursday, October 29, 2015, at the Castro Valley Library for those customers who wished to be provided with more information in person.  If you have additional questions that you would like answered, please complete our Contact Us Webform

 

 

COMMERCIAL BUSINESSES

 

Q: What kinds of services will I receive?
A: Commercial businesses will receive weekly curbside collection of garbage and/or recycling.  Garbage and recycling services are bundled for customers with 3 cubic yards and less of weekly service.  WMAC bins and/or CVSan carts will be delivered by WMAC via the schedule timeline, to be announced in October 2015.  Commercial businesses will not receive organics collection services and are not eligible for them at this time.  Businesses will be able to participate in CVSan’s Recycles Day events as specified, which are presented twice a year, in April and August.  Businesses can receive free site assessments, recycling containers and signs, technical assistance and staff training, and are eligible to become a “4R Star” with CVSan’s “4R Business, 4R Planet” Award Program.  For more information on program offerings, please click here.    

Q: What are the sizes of carts and bins available and how much will they cost?
A: Commercial businesses have multiple service options, depending on quantity and types of materials generated, size of cart or bin desired, and collection service frequency.  CVSan staff and WMAC’s Recycling Representative work together to offer free site assessments and recommendations for service options for each business.  Please call 510-537-0757 ext. 112 or 510-613-8751 for more information. 

Current WMAC customers paid their existing rates through November 30, 2015.  Rates are available for viewing here.

Q: Is recycling mandatory?
A: Per Alameda County Waste Management Authority’s Mandatory Recycling Ordinance 2012-01, effective January 1, 2014, in CVSan, all businesses are required to provide on-site recycling to handle the amount of recyclable materials produced at those locations.  Business in CVSan shall separate recyclable materials from garbage and choose from one or more of the following options:

  1. Subscribe to a basic level of recycling service that includes collection from WMAC,
  2. Self-haul to Davis Street Transfer Station (please click here for the form you must submit to CVSan to qualify for an exemption from recycling service), and/or
  3. Arrange for the pick-up of the recyclable materials from a person or vendor that does not charge for service (please click here for the form you must submit to CVSan to qualify for an exemption from recycling service).

Please note that the Mandatory Recycling Exemption Form posted as of August 5, 2015, is in the process of being updated to include all businesses per the Mandatory Recycling Ordinance, not just businesses who generate four cubic yards or more, which was under an older California State requirement.  The form was updated before October 2015.

Q: What can I recycle?
A: CVSan has a robust curbside recycling program.  You can recycle clean Paper, Plastic, Metal, and Glass.  For details, please see below.

Commercial Recycling Canyonlands

Paper

  • Clean paper, cardboard, and paper cartons.  No food-soiled paper.  No aseptic containers (ex. juice boxes).  No shredded paper. 

Plastic

  • All plastics, #1-7, lids are ok.  No foam, no plastic utensils.
  • Bundled plastic bags (Bag-a-Bag): place all your clean plastic bags, cling wrap, bubble wrap, laminating film, and plastic zipper bags in one bag, knot the bag closed, and place the bundle in your cart.  No loose bags.

Metal

  • Metal containers.
  • Aluminum foil products.
  • Scrap metal (up to 2 ft. & 80 lbs.).

Glass

  • Glass containers.  No drinking glasses, windows, mirrors, or sheet glass.

No hazardous waste.  Small Business Hazardous Waste Disposal Services available at the Alameda County Household Hazardous Waste Facility.

Q: Where do I place my carts and/or bins for collection?
A: The collection location will be determined during the free site assessment.  Please call 510-613-8751 for more information.

Q: I have questions.  Who can I talk with?
A: Check out CVSan’s general FAQs webpage, Commercial Business, or Commercial Training webpage, which has many questions and answers posted.  

A Town Hall was held on Thursday, October 29, 2015, at the Castro Valley Library for customers who wished to be provided with more information in person.  If you have additional questions that you would like answered, please complete our Contact Us Webform If you have additional questions that you would like answered about your Commercial Business, please complete our Contact Us Webform or call CVSan at 510-537-0757 ext.112 or WMAC at 510-613-8751.