Customer Service at CVSan

The WOW (Wonderful Outstanding Works) Customer Service Committee is comprised of representatives from each department and oversees developing and sustaining CVSan’s delivery of exceptional customer service, both internally and to CVSan’s customers. The Committee accomplishes this through a system of tracking, evaluating, recognizing, and rewarding examples of high-quality customer service.  The Committee’s goals are to promote awareness of effective work habits and cooperation among staff, recognize and award individual efforts that benefit CVSan, and quantify baseline expectations and provide guidance on meeting and exceeding those expectations.

Click here to evaluate your customer service experience with CVSan.


Manager’s Award

Twice a year the CVSan General Manager selects one staff member as the winner of the Manager’s Award. The current Manager’s Award winner is Senior Collection System Maintenance Worker Gilbert Espinoza.

General Manager Roland Williams selected Gilbert because “he has been a valued employee of CVSan for almost 8 years. He is inquisitive, thoughtful, and committed to the work he performs at CVSan. Gilbert received the Manager’s Award because of the dedication he has demonstrated over the past six months, including filling in for the Department Supervisor in his absence, engaging in the various projects to improve the Collection System Maintenance Department, and serving as the employee representative on many challenging issues. Gilbert does all this with a smile and clever wit. Thanks Gilbert for being part of the CVSan team.”