Customer Service at CVSan

The WOW (Wonderful Outstanding Works) Customer Service Committee is comprised of representatives from each department and oversees developing and sustaining CVSan’s delivery of exceptional customer service, both internally and to CVSan’s customers. The Committee accomplishes this through a system of tracking, evaluating, recognizing, and rewarding examples of high-quality customer service.  The Committee’s goals are to promote awareness of effective work habits and cooperation among staff, recognize and award individual efforts that benefit CVSan, and quantify baseline expectations and provide guidance on meeting and exceeding those expectations.

Click here to evaluate your customer service experience with CVSan.


Manager’s Award

Twice a year the CVSan General Manager selects one staff member as the winner of the Manager’s Award. The current Manager’s Award winner is Administrative Assistant Stacy Marcoux.

General Manager Roland Williams selected Stacy because “she is one of the most dedicated members of our team. As the Clerk of the Board and Administrative Assistant, Stacy has worked tirelessly day and night to deliver her very best for CVSan. She is focused on the task of delivering high quality service for the community of Castro Valley. Thanks Stacy for all you do!”