Solid Waste Department
(from the December 10, 2016 staff memo to the Board of Directors)


1.         Solid Waste Department
The Department participated in developing a 2017 work plan for the Community Advisory Committee, and participated in the Appreciation Dinner and meeting on November 10th.  An agenda packet was prepared for the November Solid Waste Committee meeting during staff’s extended leave, and staff completed file organization and purging during File Purge Month.  Staff participated in the staff Teambuilding event on November 30th.


2.         Solid Waste Committee
The Committee met on November 29th – please see minutes for additional information.

3.         Zero Waste

Staff continues to plan for Zero Waste Week in January 2017.  Plans include: a Museum of Bad Design display at the Castro Valley Library (for all of January), a movie screening at CVSan for the zero waste documentary The Clean Bin Project, a tri-lingual food scrap recycling workshop at Palomares Hills, and a Fixit Clinic including a sewing component.  The week-long event of educational opportunities and zero waste activities for the community will be held the week after Martin Luther King Jr. day from January 17th through January 22nd.

4.         New Municipal Solid Waste Contract
The staff committee met on November 2nd to discuss a potential rate analysis, a draft customer satisfaction survey and postcard.  The Committee reviewed a notice for a negotiator, the evaluation process, and interviews.

Customer Satisfaction Survey: Draft Customer Satisfaction Survey questions and a postcard mailer were developed this month.  The survey will be conducted online and is available on mobile devices.  The postcard will be sent to a randomized list of 7,000 single-family residential customers, all commercial businesses, and all multi-family dwellings.  The survey begins on December 5th.  


5.         Less Than Weekly Garbage Collection Pilot
A presentation was made on November 3rd to the Alameda County Waste Management Authority Technical Advisory Committee about the development of the study.  November 14th marked the first week of the second round of e-blast newsletters emailed to participants within the pilot study areas.  Three weeks of e-blasts were sent during November.  Questionnaire 2 was developed and input into SurveyMonkey, an online survey software.    

6.         WMAC - CVSan Update

Monthly Coordination Meeting:  A meeting was held on November 17th; please see attached meeting minutes. 


7.         Multi-Family Recycling

A Block Leader memo was drafted this month to be reviewed by staff initially and in the future by Solid Waste Committee.  Monthly maintenance letters were mailed to 16 properties this month.  Preliminary investigation and research on an online platform for future multi-family focus groups was conducted this month.


8.         Commercial Recycling

Commercial Recycling & Organics: Currently, there are 66 businesses affected by the Countywide Mandatory Recycling Ordinance, and most have been contacted and offered assistance multiple times by Cascadia.  Staff and WMAC visited and completed routine audits with 15 businesses to check up on programs and provide assistance, as needed.


4R Star Program: Staff re-certified 24 Hour Fitness, Bay Commercial Bank, Boulevard Burger, Eden Bicycles, and Shari’s Restaurant as 4R Star Businesses.


9.         School Programs
Blue/green bin check-ins and food scrap recycling audits continued this month at the schools.  Staff continues to work closely with stakeholders at Castro Valley High School on the pilot program to rollout green organics containers in the classrooms.  


Waste Audits: Staff conducted waste audits at Sterling West, Castro Valley Adult School, and Chabot Elementary School in November.  Staff and students alike highlighted their support of the program, specifically noting its unique ability to foster firsthand awareness about the processes of recycling, composting, and garbage disposal.  Proctor Elementary, Vannoy Elementary, and Canyon Middle School will host their waste audits in December.


4Rs Field Trips: 26 third grade Castro Valley classes are confirmed for field trips in the spring, or 625 students.  Staff is reaching out to 3rd grade teachers who have yet to sign up.  Participation is a 2016/17 green ribbon application requirement for elementary schools.


10.       Street Cans/Recycling Pyramids and Maintenance

The November Street Can Audit identified five instances of graffiti and six instances of tape/stickers placed on street can lids, pyramids, or name plates.  One can was struck by a vehicle, and the steel door was bent in.  Staff is working to fix the issue.  The next street can audit is scheduled for January 16th.

11.       Used Motor Oil Recycling Grant

The fall Filter Exchange Program (FEP) saw 94 Castro Valley residents participate; receiving $10 coupons for new motor oil filter at Castro Valley O’Reillys.  88 residents actually redeemed their coupons.  Those who informed CVSan staff they did not get a chance to redeem their coupons before the expiration date will be sent coupons at the start of the spring 2017 filter exchange.  The spring 2017 Filter Exchange Program dates will be from May 1st thru June 9th, and coupons will expire in June.


12.       CVSan Recycles Day

Staff received an Alameda County Household Hazardous Waste (HHWs) report regarding the August 13th event.  A detailed report will be presented at the January Solid Waste Committee meeting.


13.       Castro Valley Forum Advertisements

Five solid waste-focused ads ran in the Forum during November: one ad promoting cart replacement; one ad promoting the proper disposal of cooking oil; one ad promoting the El Cerrito Recycling Center; one ad promoting CVSan guest speakers, and one ad promoting composting tips.


14.       Pipeline Newsletter

The Fall 2016 Pipeline was mailed to residents during November.  On November 22nd, the Public Relations Committee reviewed the proposed themes and cover photos for 2017 editions.  The first draft of the Winter 2017 Pipeline articles were sent to the copy editor for review.


15.       Website/Social Media

During the month of October, 14 social media posts were made to highlight a variety of departmental programs; and 12 photos were posted.  Website pages for the 4R Business List, 4R Business Directory, Multi-Family Recycling, Davis Street Tours, Lear4n Workshop Registration, HHW, Recycles Day, and RFPs were updated.


16.       Castro Valley TV.
No ads were placed during the month of November.  On November 10th it was decided that CVSan’s contract with Castro Valley TV would not be renewed for 2017.  In the upcoming months CVSan will be researching new outreach methods to take the place of these video advertisements.


17.       Reduce
A new round of two different food waste prevention supermarket cart ads that were placed on carts (facing the cart-holder) at the Safeway on Redwood Road in late November.  This is the third round of shopping cart ads that CVSan has partnered with Cartvertising on over the last few years; ads were placed on Lucky shopping carts in the past.  Each round of the cost-effective ads provides a great way to reach thousands of CVSan customers each week for the six to twelve month ad runs.


18.       Reuse
Preliminary planning continued for the January 21st Fixit Clinic.  This Fixit Clinic is part of a sequence of events for Zero Waste Week and it was determined that publicity for the Fixit Clinic will not be separate from publicity items for Zero Waste Week; the event will be included on all Zero Waste Week outreach.

19.       Event Greening
Solid Waste worked with the County of Alameda on event greening services and service donations for the Meet in the Street event that took place on November 12th.  Staff is preparing the event greening calendar and schedule for 2017.  The calendar helps to keep track of annual events in Castro Valley and those CVSan works with well in advance.


20.       Community Group Outreach

A presentation was made to approximately 50 parent members of Castro Valley Parent Nursery School, a non-profit co-op, about recycling and organics programs.


21.       Green Hearts Volunteers
The Castro Valley High School (CVHS) Green Hearts Committee met with CVSan once in November.  This time, the students and CVSan are putting finishing touches on recycling and organics pilot improvement project, slated to be installed for two classroom wings in January.  If successful, it is expected for this pilot program to be expanded to the entire school in the Spring.


22.       Pharmaceutical Drop-Box Collection

CVSan recently finished its sponsorship of the collection box at Sutter/Eden Medical Center with a total 116 collections since it opened in September 2011.  The average weight of each collection was 64 pounds and CVSan, in paying for collection for over five years, expended $18,629.00 to support the program and only pharmaceutical collection in Castro Valley. It is still expected that by December 31st, Eden will have started to have collection services paid for by the Alameda County Pharmaceutical Take-back Ordinance and program.


23.       Staff Training
The Department completed required first aid and CPR/AED training at Oro Loma Sanitary District with other staff.  The Solid Waste Supervisor attended a California Sanitation Risk Management Authority seminar at Oro Loma Sanitary District on November 1st.


24.       Donation & Supply Requests

Staff processed 42 Donation & Supply Request Forms for the community totaling $1,012.25 during the month of November.


25.       IT Update

Staff met with the IT Group twice during November to discuss various topics relating to CVSan’s IT Strategic Plan, IT consultant’s contract, and policy review.

Annual Summary Data


Administrative Fees
New Res
Pack Sent


January $48,297.98 61 17 0 13 9
February $62,429.46 *181 9 2 25 21
March $172,532.09 42 27 0 21 7
April $58,011.71 28 3 2 9 7
May $60,813.75 49 3 10 7 4
June $169,238.25 52 6 10 16 6
July $56,238.55 47 9 10 10 15
August $57,220.07 44 9 0 6 14
September $171,341.07 44 9 0 3 12
October $54,668.14 62 14 0 3 14
November 45,984.18 46 35 7 6 15
2016 $956,775.25 656 141 41 119 124
2015 $1,081,778.12 668 231 63 133 81
2014 $1,038,681.55 682 214 72 102 89
2013 $1,032,944.80 569 237 106 98 92
2012 $1,018,905.30 799 198 110 92 78
2011 $980,417.43 579 195 135 150 83
2010 $920,986.76 671 205 96 187 100
2009 $777,740.14 544 277 159 743 215
2008 $608,998.07 446 374 149 136 137

*46 of 181 were new Canyonlands customers.