Solid Waste Department
(from the December 10, 2016 staff memo to the Board of Directors)



1.         Solid Waste Department
December was an active month for the Department.  Some highlights include:

·         Developed a bi-annual Brainstory effective March 2017-February 2019.   

·         Presented at the Board Workshop on December 20th to highlight 2017 initiatives for the Department. 

·         Advised on a communications and public engagement memo for Center Street New Facilities and participated in a New Facilities Committee meeting. 

·         Attended a meeting hosted by Supervisor Nate Miley for the Ashland community area on December 14th to provide information on illegal dumping issues, CVSan’s Recycles Day event,s and mattress recycling legislation. 

·         Volunteered to help cook, carve, and serve food at the Rotary community outreach event on December 13th.


2.         Solid Waste Committee
The Committee will next meet on January 31, 2017.

3.         Zero Waste

The Department assisted Zero Waste USA in hosting a northern California workshop on December 14th in the CVSan Board Room.

Staff continues to plan for Zero Waste Week in January 2017.  The schedule includes:

·         Museum of Bad Design display at the Castro Valley Library

·         Donation drive for clothing and accessories

·         Movie screening the zero waste documentary The Clean Bin Project

·         Tri-lingual food scrap recycling workshop at Palomares Hills

·         Fixit Clinic including a sewing component


The week-long event of educational opportunities and zero waste activities for the community will be held the week after Martin Luther King Jr. day from January 17th through January 21st.  More information and registration details can be found at

4.         New Municipal Solid Waste Contract
The staff committee met on December 9th and reviewed the online customer satisfaction survey and negotiator interview questions and rating sheets.  Interviews with three firms were conducted on December 9th.  Staff visited an East Bay Discharger’s Authority (EBDA) meeting on December 14th and received a presentation from East Bay Municipal Utility District (EBMUD) staff on their food waste digester project.

Customer Satisfaction Survey: The Customer Satisfaction Survey was live from December 5th through December 23rd.  Topline results and the draft report were submitted to CVSan at the end of December.  A total of 431 surveys were completed by residential and commercial customers.  The results will be shared at the upcoming Solid Waste Committee meeting.     


5.         Less Than Weekly Garbage Collection Pilot
Three final weeks of e-blasts were sent during December.  An online Questionnaire 2 was issued on December 5th and postcards mailed to all residents in the two pilot areas.  The questionnaire and pilot closed at the end of the month.    

6.         WMAC - CVSan Update

Monthly Coordination Meeting:  A meeting was held on December 14th following the Driver Appreciation Breakfast.  Please see attached meeting minutes.  A quarterly video conference call with the Phoenix Call Center and Waste Management of Alameda County (WMAC) staff was held on December 7th.

7.         Multi-Family Recycling

Monthly maintenance letters were mailed to 20 properties in December.  The new WMAC Recycling Coordinator started contacting multi-family properties this month to schedule site visits. 


8.         Commercial Recycling

Commercial Recycling & Organics: Currently, there are 69 businesses affected by the Countywide Mandatory Recycling Ordinance, and most have been contacted and offered assistance multiple times by Cascadia.  Staff and WMAC visited and completed routine audit forms with eight businesses to check up on programs and provide assistance, as needed.


Staff recently developed a short “Diversion Notification Letter” to send out to businesses to nudge them in the direction of improving their recycling, organics, and waste reduction participation.  The letter references CVSan’s Zero Waste (90% recycling or better) Goal by 2029 and offers CVSan assistance to improve.  These letters will be mailed out in early January.


Staff completed a review of 30 commercial businesses with multiple audit visits over the last 6-7 years and found promising results as follows:

·         19 businesses (63%) started recycling programs.

·         20 businesses (67%) started organics programs.

·         17 businesses (57%) decreased garbage services.

·         13 businesses (43%) became 4R Stars.


4R Star Program: Staff re-certified Don Jose’s Restaurant, Rigatoni’s, Dry Clean 580, and Portales Taqueria as 4R Star Businesses.


9.         School Programs
Blue/green bin check-ins were completed this month at all participating schools. 

Preparations and coordination continues on the Castro Valley High School (CVHS) pilot program.  Additional containers and signs were delivered to the campus this month, with an expected rollout of green organics containers in the classrooms by January 9th when the pilot officially starts!  Plans for a pilot kickoff activity are being developed. 


Waste Audits: Staff conducted waste audits at Proctor and Vannoy Elementary Schools, and Canyon Middle School in the month of December.  Audit findings highlight the continued commitment to proper waste stream management that has been the hallmark of CVSan’s schools programs. Two waste audits are scheduled for January, and one is scheduled for February.


4Rs Field Trips: 29 3rd grade Castro Valley classes are confirmed for field trips in the spring, totaling 671 students.  Staff is reaching out to the one 3rd grade class who has yet to sign up. Staff conducted the mock 4Rs filed trip on December 20th. The PowerPoint has been updated, incorporating the “Doing the 4Rs” video directly into the PPT for seamless transition and adding new photography of waste sorting processes and the Altamont Landfill.  A bag-a-bag station has been added to the waste sorting activity.  Field trips begin on Tuesday, January 10th with Ms. Clark’s class from Jensen Ranch Elementary School.


10.       Street Cans/Recycling Pyramids and Maintenance

Street can #37 was knocked over by a vehicle and it was placed back in its original position by the Collection System Maintenance Department.  The street can map was updated to reflect changes in the position of cans 48 and 47B.  The next street can audit is scheduled for January 16th.

11.       Used Motor Oil Recycling Grant

94 Castro Valley residents participated in the fall Filter Exchange Program (FEP). Of the 94 residents who participated, 88 residents actually redeemed their coupons.  Those who informed CVSan staff they did not get a chance to redeem their coupons before the expiration date have been listed in the spring 2017 FEP program notes to be sent coupons at the start of the spring program.  The spring FEP will start May 1st and end June 9th, and the coupons will expire on June 26th.


12.       Earth Day: Clean-Up & Recycle

Clean-Up: Last month, CVSan’s Community Advisory Committee (CAC) voted on the three charity organizations to be included in the 2017 event: Castro Valley Sports Foundation, Dusty Paws Rescue, Inc., and Friends of San Lorenzo Creek.  The charities were contacted in December and all are excited to be a part of the event.  School and community site registration forms were finalized.

Recycle:  Items for collection at the April 29th event at Canyon Middle School have been confirmed: e-waste, documents for shredding, used cooking oil, and mattresses.  Bagged compost and vouchers for construction & demolition debris drop-off at Davis Street Transfer Station will be distributed. Castro Valley Unified School District’s (CVUSD) Application for Use of School Facilities is currently being processed. Publicity ads are being drafted and website updated.


13.       Castro Valley Forum Advertisements

Two solid waste-focused ads ran in the Forum during December: one ad promoting Zero Waste Week and one ad promoting holiday tree recycling.


14.       Pipeline Newsletter

Articles for the Winter 2017 Pipeline were reviewed by the copy editor and the Public Relations (PR) Committee. The first draft of the layout was routed to staff for review.  This edition will reach the public in February.  Planning for the Spring 2017 Pipeline will begin in early January.


15.       Website/Social Media

During the month of December, 15 social media posts were made to highlight a variety of departmental programs; and 14 photos were posted.  Website pages for the Less Than Weekly Pilot and Zero Waste were updated.


16.       Castro Valley TV
No ads were placed during the month of December.  In the upcoming months, CVSan will be researching new outreach methods to take the place of CVTV advertisements.


17.       Reduce
Please see Item No. 3, Zero Waste.


18.       Reuse
An upcoming January 21st Fixit Clinic was advertised in the Forum Ad highlighting Zero Waste Week that ran on December 14th.  It will include a sewing component and volunteers will be available to help make t-shirts into reusable bags. 

19.       Event Greening
No change since last month.


20.       Community Group Outreach

Two presentations were made to CVUSD school staff about recycling, organics, and waste reduction programs.  One was given to Castro Valley Adult School Staff on Thursday, December 15th and one was given to Palomares Elementary School Staff on Tuesday, December 20th.


21.       Green Hearts Volunteers
The CVHS Green Hearts Committee met with CVSan once in December.  The students and CVSan planned the roll-out of the recycling and organics pilot improvement project, which will be installed in two classroom wings on January 9th.  CVSan Staff will be on campus that day to educate students about the program while also offering recycled papermaking.  If successful, it is expected for this pilot program to be expanded to the entire school in the Spring.  The Committee also discussed the CVSan CAC and the potential for students to participate.


22.       Pharmaceutical Drop-Box Collection

It is anticipated that in the coming weeks, Eden will have started to have collection services paid for by the Alameda County Pharmaceutical Take-back Ordinance and program.  There will be a new collection bin at a new location in the hospital.


23.       Staff Training
Staff worked with the Safety Sub-Committee to conduct an Active Shooter safety drill at Marshall Street offices. 


24.       Donation & Supply Requests

Staff processed 17 Donation & Supply Request Forms for the community totaling $2.053.05 during the month of December.

25.       IT Update

Staff met with the IT Group once during December to discuss topics relating to CVSan’s IT Strategic Plan, IT consultant’s contract, and policy review. 

Annual Summary Data


Administrative Fees
New Res
Pack Sent


January $48,297.98 61 17 0 13 9
February $62,429.46 *181 9 2 25 21
March $172,532.09 42 27 0 21 7
April $58,011.71 28 3 2 9 7
May $60,813.75 49 3 10 7 4
June $169,238.25 52 6 10 16 6
July $56,238.55 47 9 10 10 15
August $57,220.07 44 9 0 6 14
September $171,341.07 44 9 0 3 12
October $54,668.14 62 14 0 3 14
November 45,984.18 46 35 7 6 15
December 173,414.01 54 25 14 9 6
2016 $1,130,189.26 710 166 55 128 130
2015 $1,081,778.12 668 231 63 133 81
2014 $1,038,681.55 682 214 72 102 89
2013 $1,032,944.80 569 237 106 98 92
2012 $1,018,905.30 799 198 110 92 78
2011 $980,417.43 579 195 135 150 83
2010 $920,986.76 671 205 96 187 100
2009 $777,740.14 544 277 159 743 215
2008 $608,998.07 446 374 149 136 137

*46 of 181 were new Canyonlands customers.