Solid Waste Department
(from the February 10, 2017 staff memo to the Board of Directors)



1.         Solid Waste Department
The Department began a transition at the end of month to reassign projects that a Solid Waste Specialist was working on.  A recruitment for the position will begin in February.


2.         Solid Waste Committee
The Committee met on January 31st; minutes are in the March Board packet.  Topics discussed included New MSW Contract Update, County 15-Mile Rule, Residential Single-Stream Recyclables Processing, Customer Satisfaction Survey Report, Multi-Family Block Leader, CalRecycle Review of Commercial Recycling & Organics Programs, Fall Festival 2016 Event Report, Castro Valley High School 2016 Classroom Pilot Program, TAC Notes from December 1, 2016 and January 5th, and ACWMA/StopWaste Update.

3.         Zero Waste

CVSan held its annual Zero Waste Week from January 17th through January 21st, a week-long event full of zero waste inspiration and education.  On Tuesday, January 17th, the Museum of Bad Design was installed at the Castro Valley Library (Library).  This display explains the benefits of reusable options instead of commonly-landfilled disposables such as foam cups, plastic utensils, and chip bags.  The Museum will remain at the Library for a while for public viewing and education.


On Thursday afternoon, January 19th, CVSan hosted its first multilingual event – a Food Scrap Recycling Workshop in English, Cantonese, and Mandarin at the Palomares Hills Clubhouse in partnership with Pamela Evans and the Palomares Hills HOA Green Team.   Approximately 30 attendees took home food scrap recycling pails and tips to help them compost at home. 


On Thursday and Friday, January 19th and 20th, CVSan collected clothing and shoe donations for Goodwill Industries.  On Saturday, January 21st, CVSan hosted the Clean Bin Project movie screening and its fourth Fixit Clinic at the Library.  Twelve volunteer coaches (five from Castro Valley) were on-hand at the Fixit Clinic to help over 40 participants learn how to fix their broken items such as a paper shredder, belt sander, and electronics. 74% of the items were repaired and approximately 100 pounds of potential waste was diverted from the landfill. 

4.         New Municipal Solid Waste Contract
The staff committee met on January 20th and reviewed the customer satisfaction survey results.  Interviews with the top two firms were conducted on January 13th and a recommendation was prepared for the February Board meeting.

Customer Satisfaction Survey: The Customer Satisfaction Survey was live from December 5th through December 23rd.  Topline results and the draft report were submitted to CVSan at the end of December 2016.  A total of 431 surveys were completed by residential and commercial customers.  The results were presented at the January 31st Solid Waste Committee meeting.     


5.         Less Than Weekly Garbage Collection Pilot
Online Questionnaire 2 closed on December 30th with 84 respondents from the two pilot areas.  Respondents selected either a $5 gift card to Pete’s ACE Hardware or Starbucks, which staff prepared for mailing.  The study team created final delivery timelines to review and analyze the large amounts of data in preparation for a group meeting on February 10th and the final report to be presented at the April Board meeting.  A fourth invoice was prepared to submit to StopWaste for reimbursement of project expenses via grant funding.

6.         WMAC - CVSan Update

Monthly Coordination Meeting:  A meeting was held on January 18th; please see attached meeting minutes.  An annual report for 2016 was prepared by WMAC and has been included as an attachment.  California Waste Solutions hosted a tour to staff of their materials recovery facility in Oakland so that staff could provide a recommendation to the Board regarding Waste Management’s redirection of residential recyclables processing.

Rate & Contract Amendment 11: Staff, HF&H Consultants, and WMAC met to coordinate calculations for Rate & Contract Amendment 11, with rates effective July 1, 2017.  Draft rate sheets and a draft Ordinance will be presented at the March Board meeting, with final documents to be presented at the April Board meeting.

Davis Street Transfer Station Tour: The next tour is scheduled for March 10th.  Online registration opened November 18, 2016 to residents and businesses. A photo slideshow was added to CVSan’s website homepage on February 21st.  An advertisement in the Castro Valley Forum (Forum) will run on February 8th.


7.         Multi-Family Recycling

Monthly maintenance letters were mailed to 17 properties for the month of January.  Three donation requests were processed for multi-family properties.  The WMAC Recycling Coordinator continued contacting multi-family properties this month to schedule site visits.  The current cycle of outreach (Cycle #4) will end on June 30th of this year.    


8.         Commercial Recycling

Commercial Recycling & Organics: Currently, there are 73 businesses affected by the Countywide Mandatory Recycling Ordinance, and most have been contacted and offered assistance multiple times by Cascadia.  Staff and WMAC are preparing to visit and complete the next round of routine audit forms with businesses to check up on programs and provide assistance, as needed in February and March.


4R Star Program: Staff certified Lime Leaf Café as a new 4R Star Business and re-certified Aran’s Art Studio and B.A. Morrison as 4R Star Businesses.


9.         School Programs
Staff supported the rollout of the Castro Valley High School (CVHS) pilot program installing green organics containers in all classrooms of two wings at CVHS.  To kick-off the improvements, staff had a table in the CVHS Cafeteria on Tuesday, January 10th and engaged many students in recycled-papermaking and education on the new program.


Waste Audits: Staff conducted waste audits at Marshall Elementary School and CVHS in the month of January.  Audit findings highlight the progress made through CVSan’s educational outreach programs.  February waste audits will take place at Redwood Alternative High School, Our Lady of Grace Catholic School, Castro Valley Elementary School, Creekside Middle School, Palomares Elementary School, and Jensen Ranch Elementary School.  The deadline to complete waste audits is February 28th.


4Rs Field Trips: The 4Rs Field Trip is in full swing.  Teachers and students are enjoying the updated PowerPoint presentation, updated Activity Book, and the addition of the environmental focused music album, Kids of the Earth: Songs for the Green Generation, has been well received.  11 out of 29 field trips have been completed.   

Scholarship: Email and social media reminders went out for the student scholarship.  Applications are due by March 31st.  It is to be determined who on staff will serve as judges for the applications in April.


10.       Street Cans/Recycling Pyramids and Maintenance

The January Street Can Audit was conducted on January 27th.  11 street can doors were found open.  Waste Management was informed about the doors being open, and they instructed drivers to make sure street can doors are closed after servicing.  Graffiti was identified and abated on six street cans.  Street Can #92 was removed from the field due to a bent door from a vehicle collision.

11.       Used Motor Oil Recycling Grant

Staff is working on translating used oil media into Chinese and Spanish.  Documents to be translated include: the Used Oil Guide, Filter Exchange Program (FEP), and the Used Oil webpage.   Staff ordered 2,000 snap-on recycled plastic pour spouts to help with outreach efforts.  The spring FEP will start May 1st and end June 9th, and the coupons will expire on June 26th.


12.       Earth Day: Clean-Up & Recycle

Clean-Up: Nine school sites have signed up for the event; a few more may register in early February.  Partners for community sites include: East Bay Regional Parks District, Hayward Area Recreation and Park District, and Alameda County Clean Water Program.  Other sponsors include Alameda County Public Works Department, Pete’s ACE Hardware, WMAC, and Karin Johnson Specialty Cakes.  Five community sites will be offered, including Castro Valley Creek, Adobe Park, Cull Canyon Regional Park, Lake Chabot, and a pending fifth site.

Recycle: Staff held a planning meeting with WMAC on January 26th.  Certificates of insurance have been ordered and the signage list is being reviewed.


13.       Castro Valley Forum Advertisements

Seven Solid Waste-focused ads ran in the Forum during January: four ads promoting Zero Waste Week, one ad promoting holiday tree recycling, one ad promoting cart set-outs, and one ad promoting multi-family recycling.


14.       Pipeline Newsletter

The Winter 2017 Pipeline was completed in January and will reach the public in mid-February. Commercial and Multi-Family properties will also receive a one-sheet Life Changes insert. Article topics for the Spring 2017 Pipeline were routed to the Public Relations Committee for review and staff are currently writing their articles.


15.       Website/Social Media

During the month of January, 15 social media posts were made to highlight a variety of departmental programs; and 14 photos were posted.  Website pages for the Davis Street Tour and Repair Workshops were updated.

Microsite: A half-day training was provided by Granicus on editing and using CVSan’s in-progress zero waste website.  Staff developed and authored blog-style articles for the site.  


16.       Castro Valley TV
No ads were placed during the month of January.  In the upcoming months, CVSan will be researching new outreach methods to take the place of CVTV advertisements.


17.       Reduce
Please see Item No. 3, Zero Waste.


18.       Reuse
Please see Item No. 3, Zero Waste regarding the January 21st Fixit Clinic.  A special thank you to five local Castro Valley volunteer coaches: Dave Coleman, Charles Glorioso, Sarah Foster-Peck, Mike Barbaro, and Ron Eversole for donating their time to the event!

19.       Event Greening
Staff is sending out email requests for annual large event donations we receive for the upcoming 2017 event season, so that CVSan has enough time to process them and bring to the Board, if applicable.  Staff is working with Crossover Youth Basketball on their annual donation for the end-of-year event at Canyon Middle School in mid-February.


20.       Community Group Outreach
LeaR4n Workshop:  Staff is planning a Bay-Friendly Gardening & Growing Edibles Workshop for April 11th from 6:30 p.m. to 8:00 p.m.  Lori Caldwell will be on hand to talk about the many benefits of growing your own food and healthy soil building techniques to increase yields, keep down pests and diseases, and use less water.  She has been teaching sustainable gardening classes for the past 10 years, and is a Master Composter and StopWaste Educator.  Attendees will learn about rebuilding winter soils, great crops for planting, and crop rotation.


21.       Green Hearts Volunteers
The CVHS Green Hearts Committee did not meet with CVSan in January. 


22.       Pharmaceutical Drop-Box Collection

Sutter/Eden Hospital has reported that they are planning to start collection services paid for by the Alameda County Pharmaceutical Take-back Ordinance and program in February.  With this, there will be a new collection bin at a new location in the hospital.


23.       Staff Training
The Solid Waste Supervisor and a Solid Waste Specialist attended the US Composting Council annual conference January 23rd - 25th in Los Angeles, CA. 

24.       Donation & Supply Requests

Staff processed 54 Donation & Supply Request Forms for the community totaling $2.274.37 during the month of January.

25.       IT Update

Staff met with the IT Group twice during January to the IT Strategic Plan implementation.

Annual Summary Data


Administrative Fees
New Res
Pack Sent


January $55,501.81 44 13 0 5 8
2016 $1,130,189.26 710 166 55 128 130
2015 $1,081,778.12 668 231 63 133 81
2014 $1,038,681.55 682 214 72 102 89
2013 $1,032,944.80 569 237 106 98 92
2012 $1,018,905.30 799 198 110 92 78
2011 $980,417.43 579 195 135 150 83
2010 $920,986.76 671 205 96 187 100
2009 $777,740.14 544 277 159 743 215
2008 $608,998.07 446 374 149 136 137