The objective of the Castro Valley Sanitary District Wonderful Outstanding Works (WOW) Customer Service Program is to achieve a comprehensive approach to strengthening and recognizing excellent customer service towards both external and internal customers in conjunction with our Mission Statement:

“We are committed to provide safe, efficient, and effective wastewater and solid waste management. We promote waste diversion through recycling, education, and practices. We strive for public satisfaction through quality service, reasonable rates, and proper stewardship of our resources and the environment."