Please click the appropriate link below to complete a customer service survey. 

 

General Survey - Complete this survey for any interactions you've had with a CVSan staff member. This might include: obtaining general information about CVSan, accounting information, public request for records, sewer service charge information and inquires. 

Collection System Maintenance (CSM) Department Survey - Complete this survey for any interactions you've had with a CVSan staff member from the CSM Department. This might include: interactions with field crew personnel ("guys with the big blue trucks"), reporting overflows or other sewer complaints.  

Engineering Department Survey - Complete this survey for any interactions you've had with a CVSan staff member in our Engineering Department. This might include: obtaining information about permits, code specifications, plan reviews, construction projects, and sewer line locations. 

Solid Waste Department Survey - Complete this survey for any interactions you've had with a CVSan staff member from the Solid Waste Department. This might include: site visits to help initiate/enhance recyclings/organics programs, 3rd Grade 4Rs field trips, and school waste audits. 

Waste Management Survey - Complete this survey for any interactions you've had with Waste Management of Alameda County. This might include: billing inquiries for your Waste Management bill, reporting missed collections or damaged/missing carts, changing the size of your cart or bin.