Please click the appropriate link below to complete a customer service survey. 

General Survey - Complete this survey for any interactions you've had with a CVSan staff member. This might include: obtaining general information about CVSan, accounting information, public request for records, sewer service charge information and inquires. 

Collection System Maintenance (CSM) Department Survey - Complete this survey for any interactions you've had with a CVSan staff member from the CSM Department. This might include: interactions with field crew personnel ("guys with the big blue trucks"), reporting overflows or other sewer complaints.  

Engineering Department Survey - Complete this survey for any interactions you've had with a CVSan staff member in our Engineering Department. This might include: obtaining information about permits, code specifications, plan reviews, construction projects, and sewer line locations. 

Solid Waste Department Survey - Complete this survey for any interactions you've had with a CVSan staff member from the Solid Waste Department. This might include: site visits to help initiate/enhance recyclings/organics programs, 3rd Grade 4Rs field trips, and school waste audits. 

Waste Management Survey - Complete this survey for any interactions you've had with Waste Management of Alameda County. This might include: billing inquiries for your Waste Management bill, reporting missed collections or damaged/missing carts, changing the size of your cart or bin. 

 

Customer Service at CVSan

The WOW (Wonderful Outstanding Works) Customer Service Committee is comprised of representatives from each department and oversees developing and sustaining CVSan’s delivery of exceptional customer service, both internally and to CVSan’s customers. The Committee accomplishes this through a system of tracking, evaluating, recognizing, and rewarding examples of high-quality customer service.  The Committee’s goals are to promote awareness of effective work habits and cooperation among staff, recognize and award individual efforts that benefit CVSan, and quantify baseline expectations and provide guidance on meeting and exceeding those expectations.

 

Manager’s Award

Twice a year the CVSan General Manager selects one staff member as the winner of the Manager’s Award. The current Manager’s Award winner is Administrative Assistant Stacy Marcoux.

General Manager Roland Williams selected Stacy because “she is one of the most dedicated members of our team. As the Clerk of the Board and Administrative Assistant, Stacy has worked tirelessly day and night to deliver her very best for CVSan. She is focused on the task of delivering high quality service for the community of Castro Valley. Thanks Stacy for all you do!”

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