Please click the appropriate link below to complete a customer service survey. 

General Survey - Complete this survey for any interactions you've had with a CVSan staff member. This might include: obtaining general information about CVSan, accounting information, public request for records, sewer service charge information and inquires. 

Collection System Maintenance (CSM) Department Survey - Complete this survey for any interactions you've had with a CVSan staff member from the CSM Department. This might include: interactions with field crew personnel ("guys with the big blue trucks"), reporting overflows or other sewer complaints.  

Engineering Department Survey - Complete this survey for any interactions you've had with a CVSan staff member in our Engineering Department. This might include: obtaining information about permits, code specifications, plan reviews, construction projects, and sewer line locations. 

Zero Waste Department Survey - Complete this survey for any interactions you've had with a CVSan staff member from the Zero Waste Department. This might include: site visits to help initiate/enhance recycling/organics programs, 3rd Grade 4Rs field trips, and school waste audits. 

Alameda County Industries Survey - Complete this survey for any interactions you've had with Alameda County Industries This might include: billing inquiries, reporting missed collections or damaged/missing carts, changing the size of your cart or bin. 

 

Customer Service at CVSan

The WOW (Wonderful Outstanding Works) Customer Service Committee is comprised of representatives from each department and oversees developing and sustaining CVSan’s delivery of exceptional customer service, both internally and to CVSan’s customers. The Committee accomplishes this through a system of tracking, evaluating, recognizing, and rewarding examples of high-quality customer service.  The Committee’s goals are to promote awareness of effective work habits and cooperation among staff, recognize and award individual efforts that benefit CVSan, and quantify baseline expectations and provide guidance on meeting and exceeding those expectations.