To ensure the health and safety of our customers and employees and to limit possible COVID-19 exposure and comply with the most recent shelter-in-place (SIP) order, walk-in services at the Castro Valley Sanitary District (CVSan) office located at 21040 Marshall Street and the CVSan Capital Improvement Projects Office located at 20211 Patio Drive, Suite 200 will continue to be suspended until further notice. CVSan will continue to provide essential wastewater services and will respond to sewer emergencies during the current SIP.
- Report sewer emergencies to (510) 537-0757 Monday – Friday, 7:00 a.m. – 4:00 p.m. or after hours at (510) 506-5821.
- Current scheduled collection services for recycling, organics, and garbage provided by Alameda County Industries (ACI) have not been affected. Residential customers should have their containers ready for service between the hours of 6:00 a.m. – 6:00 p.m.
For up-to-date information on ACI Services as it relates to COVID-19 please visit:
ACI offices located at 610 Aladdin Avenue are now open to the public! Customers can visit ACI offices to pay their bill, speak with ACI Customer Service staff, purchase ACI products, etc. CVSan customers can also access services online at alamedacountyindustries.com/CVSan or call (510) 483-1400 or email firstname.lastname@example.org for customer service.
About CVSan: CVSan is a public agency organized under the Health and Safety Code of the State of California. As a California Special District, CVSan is responsible for the operation and maintenance of the sanitary sewer collection system within the unincorporated community of Castro Valley. CVSan is also in charge of the administration of a solid waste collection franchise, and the implementation and administration of state and local mandated recycling programs, among other duties.