Alameda County Industries (ACI)

COVID-19 Update: CVSan offices located at 21040 Marshall Street and the CVSan Capital Improvement Projects Office located at 20211 Patio Drive, Suite 200 will be closed until at least April 7th to comply with the shelter in place order. For up-to-date information on ACI services, please visit alamedacountyindustries.com/cvsan/coronavirus/.

CVSan has a 10-year municipal solid waste (recycling, organics, garbage, and construction and demolition debris) collection and processing agreement with Alameda County Industries (ACI) from May 1, 2019 - June 30, 2029. ACI has provided collection services since 1997 and currently contracts with the cities of Alameda, San Leandro and San Ramon. ACI’s main office is located at 610 Aladdin Avenue in San Leandro. Learn more at alamedacountyindustries.com or find frequently asked questions (FAQs) below.

New Contract
  • Who is Alameda County Industries (ACI)?
  • How can I contact ACI?
  • Where should I place my carts for collection?
  • What are the hours of collection?
  • Where will the materials collected in CVSan be going?
Collection Vehicles
  • Are the new trucks still “CNG”?
  • Are the new trucks “semi-” or “fully-automated”?
Carts and Bins
  • Who owns the carts and bins? Who owns what is placed inside the carts and bins?
Services
  • What services will be provided?
  • What recyclables are accepted in the collection program?
  • I heard I can recycle used cooking oil now. How?
  • How do I recycle Used Motor Oil? Filters? Other auto fluids?
  • I heard that I can recycle textiles now. How?
  • How do I recycle batteries?
  • How do I recycle paint?
Single-Family Cart Capacity and Extras
  • Can I get a 96-gallon cart for my recycling and/or organics?
  • Can I get a second cart for my recycling and/or organics?
  • I’ve been wanting to downsize to a 20 or 32-gallon garbage cart because I generate less garbage, and/or I am recycling and composting more. How can I downsize my cart?
  • How do I handle occasional extras that do not fit in my cart?
  • I have extra cardboard that won’t fit in my recycling cart. What do I do?
Exemptions
  • I am a single-family resident. What kinds of exemptions are available?
  • I own or manage a commercial business. What kinds of exemptions are available?
Home Composting and Food Scrap Recycling
  • I’m interested in home composting. Where can I get more information?
  • Do you have any kitchen pails for food scrap recycling?
Unusual Items and Household Hazardous Waste
  • I have some unusual items to recycle. Where can I get more information about what to do with them?
  • What are the locations and hours of operation for the Alameda County Household Hazardous Waste (HHW) facilities?
  • What items can I take to the HHW facility?
  • How do I obtain a sharps disposal container?
  • Where can I take my sharps once my container is full?
  • Where can I take expired medications?
  • I have a construction, demolition, or renovation project at my property. What do I do with debris generated from the project?
Billing
  • I am a property owner of a single-family dwelling and rent the property to tenants. Who can the bill be sent to?
  • I have a billing question. Who should I call?
Miscellaneous Issues
  • My recycling/organics/garbage cart was missed during collection. What do I do?
  • One of my carts is lost, stolen, or damaged beyond repair. How do I get a replacement and about how long will it take?
  • One of my carts just needs a repair to the lid, wheel(s) or axle. How do I get my cart repaired?
  • My neighbor leaves their carts out longer than 24 hours before/after collection day. What should I do?
New Contract
Q. Who is Alameda County Industries (ACI)? A. CVSan contracts municipal solid waste collection and processing services to ACI. CVSan does not drive the collection trucks. ACI has provided recycling, organics, and garbage collection services since 1997. In addition to CVSan, ACI currently provides service to the cities of Alameda, San Leandro and San Ramon. The main office for ACI is located at 610 Aladdin Avenue, San Leandro, CA 94577.
Q. How can I contact ACI? A. You can contact ACI by phone at 510-483-1400, by email at info@alamedacountyindustries.com, or through their website at alamedacountyindustries.com/cvsan. For questions about billing, email billingcv@alamedacountyindustries.com.
Q. Where should I place my carts for collection? A. Carts are to be placed street/curbside by 6:00 a.m. (5:00 a.m. in the Canyonlands annexation area) on your collection day with their handles to the curb.
Q. What are the hours of collection? A. Residential curbside collection is provided Monday-Friday no earlier than 6:00 a.m. (5:00 a.m. in the Canyonlands annexation area), and business collection Monday-Saturday no earlier than 4:00 a.m. (except within 200 feet of residential properties). No service is provided on the following holidays: Thanksgiving Day, Christmas Day, and New Year’s Day. Holiday collection services are one day later through Saturday.
Q. Where will the materials collected in CVSan be going? A. Recyclables are transported directly from collection routes in CVSan to the ACI Material Recovery Facility in San Leandro. The recyclable materials are sorted and prepared for shipment by ACI to various processors. CVSan and ACI present tours for CVSan community members to learn more about where their recyclables go. Visit cvsan.org/facilitiestour for more information. Organics are transported directly from the collection routes in CVSan to the ACI transfer facility in San Leandro. The organic materials are then transferred to Napa Recycling and Composting Facility in Napa, California. Garbage is transported directly from the collection routes in CVSan to the Davis Street Transfer Station in San Leandro. It is then transferred to the Altamont Landfill by Waste Management.

Collection Vehicles
Q. Are the new trucks still “CNG”? A. Yes. The new vehicles are Compressed Natural Gas (CNG) vehicles. That means that they are fueled with natural gas and do not use diesel fuel. These vehicles are quieter and cleaner burning.
Q. Are the new trucks “semi-” or “fully-automated”? A. The vehicles that service plastic carts are fully-automated, which means that the driver will be sitting inside the vehicle and will use an automated arm to pick up and empty the contents of your cart into the collection vehicle. Please place carts at least two feet apart and away from parked cars and other obstructions whenever possible.

Carts and Bins
Q. Who owns the carts and bins? Who owns what is placed inside the carts and bins? A. CVSan owns the plastic carts. ACI owns the metal bins. Once materials are placed inside a cart or bin and placed at the curb for collection, materials become the property of ACI.

Services
Q. What services will be provided? A.
  Single-Family Single-Family Canyonlands Multi-Family Commercial Commercial Canyonlands
Batteries (Household) X X X    
Bulky and Reuse Pick-Up (Annual) X X X    
Construction & Demolition Debris X X X X X
Cooking Oil X X      
Garbage X X X X X
Holiday Tree X X X    
Organics X   X X  
Recycles Day X X X X X
Recycling X X X X X
Textiles X X X    
Used Motor Oil and Filter X X      
ACI will provide a franchised collection of recycling, organics, and garbage services; dry cell batteries (household batteries such as AAA, AA, B, C, D, 9V, and small “button” batteries) recycling; construction and demolition debris collection; and two Recycles Day events each year for residents, multi-family complexes, and commercial businesses. No automotive, lithium-ion or liquid batteries accepted. Please tape terminals on 9-volt batteries. Single and multi-family residents will receive one annual on-call Bulky and Reuse Pick-Up at no charge. Additional on-call Bulky and Reuse Pick-Ups can be arranged for a fee. Commercial customers can receive a Bulky and Reuse Pick-Up for a fee. Single-family residents will receive curbside used motor oil and filter collection, as well as curbside, used cooking oil collection. Single-family residents will also receive curbside textile recycling during the first full week of June and the first full week of October. See below for details.
Q. What recyclables are accepted in the collection program? A. Inside the Blue Recycling Cart: All clean paper, corrugated cardboard, brown bags, paperboard, paper egg cartons,shelf-stable (foil-lined) cartons, telephone books and magazines, clear and colored glass containers, aluminum foil and beverage containers, scrap steel, and aluminum metals (not exceeding 40 pounds in weight nor two (2) feet in any dimension for any single item); steel including ”tin” cans, aerosol cans (empty, non-toxic products), bimetal containers, all plastics (#1-7) except foam.
On top of the Blue Recycling Cart in a sealed plastic bag: Dry cell batteries (household batteries such as AAA, AA, B, C, D, 9V, and small “button” batteries). No automotive, lithium-ion or liquid batteries are accepted. Please tape terminals on 9-volt batteries.
Next to the Blue Recycling Cart: Flattened corrugated cardboard no larger than 4’ tall x 4’ wide, used cooking oil in approved containers, and used motor oil and filters in approved containers (see below for details).
Q. I heard I can recycle used cooking oil now. How? A. Beginning May 1, 2019, CVSan single-family residents may place up to three (3) gallons of used motor oil or cooking oil (in accepted containers) and properly bagged motor oil filters at the curb for collection each week. See below for instructions.
Q.How do I recycle Used Motor Oil? Filters? Other auto fluids? A. Single-Family residents may place one-gallon screw-top containers curbside beside your collection carts on your regular collection day. You can recycle up to three (3) gallons per week of used cooking oil, motor oil, transmission fluid, gear lube and other lubricants commonly used in cars and light trucks. Oil filters can be put in a heavyweight sealed clear plastic bag and placed curbside. Please contact ACI at (510) 483-1400 to request the delivery of a Used Oil jug and filter bag kit. Multi-family residents can visit cvsan.org/usedoil for a list of Certified Collection Centers that accept used motor oil and filter drop-offs. See below for instructions.

Cooking Oil Collection Instructions
  • Used cooking oil must be collected in screw-top plastic containers that are no taller than 12 inches in height. The cooking oil’s original container can be used if it meets these specifications.
  • Containers set out curbside must be labeled “Cooking Oil”.
  • Used cooking oil containers should be placed on the curb (not in the gutter) next to the blue recycling cart for collection.
Motor Oil Collection Instructions
  • Used oil and oil filter must be set out in a Used Oil Recycling Kit provided by ACI which includes a secure screw-top gallon container for oil collection, and a clear zipper-lock plastic bag for the oil filter. Please do not use your own container for used motor oil recycling. Please contact ACI at 510-483-1400 to request oil containers.
  • Place the Used Oil Recycling Kit curbside (not in the gutter) next to the Blue Recycling Cart for collection. Do not place the Used Oil Recycling Kit on top of the cart.
  • Crankcase fluid, differential fluid, hydraulic fluid, lubricant oil, motor oil, and transmission fluid are all accepted and can be combined in the containers. Anti-freeze and brake fluid are not accepted and will not be collected curbside.
  • Used Oil Recycling Kits which include screw-top gallon containers and clear zipper-lock plastic bags at the CVSan office located at 21040 Marshall Street at no additional charge or by calling ACI at (510) 483-1400.
Reminders:
  • Do not mix oils. Please keep motor oil and cooking oil in separate containers.
  • Residents may recycle up to 3-gallons total, per week.
Please contact ACI at 510-483-1400 to request Used Oil Recycling Kits.

Q. I heard that I can recycle textiles now. How? A. Twice a year, residents can set out textiles that are clean and reusable (clothing, linens, etc.), and recyclable but no longer suitable for reuse (stained, worn, have holes, etc.) to be sorted for reuse and recycling. Textile collection week will fall on the first full week of June and October of each year. On your pick up day during these two weeks, place bagged textiles on the curb next to the blue recycling cart for collection. Please do not set out textiles that are wet, moldy, or have human biowaste, blood, chemicals, or motor oil on them. No light-up shoes or clothes. No mattresses, toppers, or pillows. Stuffed animals without batteries are accepted. Bagged textiles may also be brought twice a year to CVSan’s Recycles Day events. Customers will not receive a tax-deductible receipt for items that are set out for curbside collection.
Q. How do I recycle batteries? A. Because of the toxic chemicals that can leak from batteries that end up in a landfill, it is against the law to throw any battery (including household batteries) into the garbage. Single-family and multi-family residents with blue recycling cart service may participate in CVSan’s curbside battery recycling program by placing used dry cell batteries (household batteries such as AAA, AA, B, C, D, 9V, and small “button” batteries) in a sealed clear plastic bag on top of your blue recycling cart on your service day. No automotive, lithium-ion or liquid batteries are accepted. Please tape terminals on 9-volt batteries. Commercial customers can drop off batteries at ACE Hardware located at 2569 Castro Valley Blvd. or at CVSan’s April Recycles Day. Additionally, commercial businesses can participate in the Alameda County Household Hazardous Waste program to receive Small Business Hazardous Waste Disposal Services for batteries or other hazardous waste.
Q. How do I recycle paint? A. All types of paint need to be taken to an Alameda County Household Hazardous Waste facility. Call (800) 606-6606 or (510) 670-6460 for more information. Paint is also accepted at CVSan’s August Recycles Day event. Visit cvsan.org/hhw to find more ways to recycle paint.
Q. I live in the Castro Valley Canyonlands area. How are my services changing? A. Effective May 1, 2019, residents living in the Canyonlands annexation area are eligible to schedule one on-call Bulky and Reuse Pick-Up per calendar year at no charge. Additional on-call Bulky and Reuse Pick-Ups can be scheduled for a fee. New services also include curbside textile collection and curbside used cooking oil collection (see above for details).
Q. What are the new service bundle options? A. Single-family: Residents will continue to receive weekly curbside recycling, organics, and garbage collection services; service bundle options will not change. Starting May 2019, all residents can set out used cooking oil curbside, receive textile collection four times a year, and schedule one on-call Bulky and Reuse Pick-Up per calendar year at no charge. Multi-Family: Multi-family complexes that only subscribe to plastic cart service will continue to receive weekly recycling, organics, and garbage collection services; service bundle options will not change. Starting May 2019, the property owner/manager can schedule one on-call Bulky and Reuse Pick-Up per calendar year at no charge with ACI.
NEW! Choose Your Own Bundle! Multi-family complexes that subscribe to 1-3 cubic yard metal bin service can combine service of any two of the three material types (recycling, organics, or garbage) into a custom bundle plan. With this new custom bundle option, the rate is determined by the bin size and pickup frequency of one material type and includes an equivalent level of service for the second material type at no additional charge. Service for the third material type can be added à la carte at an additional rate. This new bundle service option will help you increase recycling and organics services to meet Mandatory Commercial Recycling requirements and minimize costs in a way that fits your needs. For example: In a recycle/organics custom bundle plan, a multi-family complex that subscribes to a 3-cubic yard or smaller bin will receive an equivalent level of organics service at no additional charge. The complex can subscribe to any level of garbage service at an additional rate.
Commercial: NEW! Choose Your Own Bundle! Businesses that subscribe to plastic cart or 1-3 cubic yard metal bin service can combine service of any two of the three material types (recycling, organics, or garbage) into a custom bundle plan. With this new custom bundle option, the rate is determined by the bin size and pickup frequency of one material type and includes an equivalent level of service for the second material type at no additional charge. Service for the third material type can be added à la carte at an additional rate. This new bundle service option will help you increase recycling and organics services to meet Mandatory Commercial Recycling requirements and minimize costs in a way that fits your needs. Commercial customers in the Canyonlands annexation area may only bundle recycling and garbage because organics service is currently not offered. For example: In an organics/garbage custom bundle plan, a business that subscribes to a 96-gallon plastic organics cart will receive an equivalent level of garbage service at no additional charge. The complex can subscribe to any level of recycling service at an additional rate.

Single-Family Cart Capacity and Extras
Q. Can I get a 96-gallon cart for my recycling and/or organics? A. Yes, single-family residents may receive up to a 96-gallon cart for recycling and/or organics at no additional charge. Please contact ACI at (510) 483-1400 to request a larger sized recycling or organics cart.
Q. Can I get a second cart for my recycling and/or organics? A. Single-family residents may request a second cart for recycling no additional charge. A second organics cart can be requested for an additional fee. Please contact ACI at (510) 483-1400 to arrange delivery.
Q. I’ve been wanting to downsize to a 20 or 32-gallon garbage cart because I generate less garbage, and/or I am recycling and composting more. How can I downsize my cart? A. Click here for more information on the Reduce Your Waste Size Program.
Q. How do I handle occasional extras that do not fit in my cart? A. Single-family residents may purchase ACI Paper Garden Bags for occasional extra yard trimmings and Extra Service Tags for occasional garbage overages by calling (510) 483-1400 or at the following locations: Alameda County Industries - 610 Aladdin Avenue, San Leandro, CA 94577 Castro Valley Sanitary District, 21040 Marshall Street, Castro Valley, CA 94546 *Cash only
For current rates for Extra Service Tags and Paper Garden Bags, please visit this page. Residents requesting Paper Garden Bags sent via mail will have postage fees added – please call ACI at (510) 483-1400 for the current postal rate. Tags can be sent via mail at no additional cost. Bag-Its are no longer available for sale. Any Bag-Its, Extra Service Tags, and Paper Garden Bags purchased prior to May 1, 2019, will continue to be collected and processed by ACI. All other kinds of paper plant debris bags will not be collected. Instructions for Setout: All Paper Garden Bags or garbage bags with Extra Service Tags affixed may be set out for collection next to your carts on your regular collection day.
Q. I have extra cardboard that won’t fit in my recycling cart. What do I do? A. Single-Family residents may flatten corrugated cardboard no larger than 4’ tall x 4’ wide and place beside the blue recycling cart for collection.

Exemptions
Q. I am a single-family resident. What kinds of exemptions are available? A. CVSan has a Curbside Exemption and a Garbage Exemption for single-family residents. The Curbside Exemption is available via a request process for those households where no adult in the household is able to wheel the cart to the curb for collection service. This exemption is valid for one year. A doctor’s letter or certificate from the Department of Motor Vehicles must accompany the request. The timeframe for review and notification of exemption status will be 20 business days. Residents must reapply for a Curbside Exemption each year. Recycling service is mandatory. A Garbage Exemption is available via a request process and is granted for a one-year period. Residents must reapply for a Garbage Exemption each year and select one of four criteria: no garbage is generated on the premises, food is not prepared or consumed on the premises, garbage is delivered to an authorized disposal facility (receipts attached), or because garbage service will be shared with another owner or occupant within CVSan (letter from customer sharing service attached). The timeframe for review and notification of exemption status will be 20 business days. Garbage-exempt customer rates are located here.
Q. I own or manage a commercial business. What kinds of exemptions are available? A. CVSan has a Mandatory Commercial Recycling Exemption for commercial businesses. The Mandatory Commercial Recycling Exemption is available via a request process. If you wish to be considered for an exemption from Castro Valley Sanitary District's (CVSan’s) mandatory recycling service (ACI is the hauler), submit the "Commercial Recycling Exemption Form" found at the bottom of this page, to CVSan’s offices at 21040 Marshall Street.

Home Composting and Food Scrap Recycling
Q. I’m interested in home composting. Where can I get more information? A. Learn All About Compost or call (510) 444-SOIL for information about home composting. Remember that many items not compostable at home (food-soiled paper, meat, and cheese, bread products) can be placed in your green organics cart for composting.
Q. Do you have any kitchen pails for food scrap recycling? A. Yes! CVSan residents can pick up a food scrap recycling pail at CVSan offices located at 21040 Marshall Street. 

Unusual Items and Household Hazardous Waste
Q. I have some unusual items to recycle. Where can I get more information about what to do with them? A. Call the Alameda County Recycling Hotline toll-free at (877) STOPWASTE or visit recyclewhere.org.
Q. What are the locations and hours of operation for the AlamedaCounty Household Hazardous Waste (HHW) facilities? A. Visit Alameda County Household Hazardous Waste‘s website for locations and hours of operation. For further information contact HHW at (800) 606-6606.
Location Hours of Operation
Fremont Facility
41149 Boyce Road, Fremont
Wed- Fri, 8:30 a.m. - 2:30 p.m.
Sat, 8:30 a.m. – 4:30 p.m.
Hayward Facility
2091 West Winton Avenue, Hayward
Fri, 9:00 a.m. - 2:30 p.m.
Sat, 9:00 a.m. – 4:00 p.m.
Livermore Facility
5584 La Ribera St, Livermore
Fri, 9:00 a.m. - 2:30 p.m.
Sat, 9:00 a.m. – 4:00 p.m.
Oakland Facility
2100 East 7th Street, Oakland
Wed- Fri, 9:00 a.m. - 2:30 p.m.
Sat, 9:00 a.m. – 4:00 p.m.
For further information about locations and operation schedule call (800) 606-6606.
Q. What items can I take to the HHW facility? A. For a complete list of items accepted at HHW visit household-hazwaste.org or call (800) 606-6606.
Q. How do I obtain a sharps disposal container? A. Locally, you can purchase a sharps disposal container from local drugstores (Rite Aid, CVS, Walgreens) or from an Alameda County Household Hazardous Waste facility. CVSan residents can pick up one sharps disposal container per year at no charge at CVSan offices located at 21040 Marshall Street.
Q. Where can I take my sharps once my container is full? A. Full containers must be dropped off at an Alameda County Household Hazardous Waste facility. For further information contact HHW at (800) 606-6606. Sharps are also accepted at CVSan’s summer Recycles Day events and at the CVS Pharmacy located at 3667 Castro Valley Blvd.
Q. Where can I take expired medications? A. You can bring expired medications to an Alameda County Household Hazardous Waste facility. Expired medications are also accepted at the CVS Pharmacy located at 3667 Castro Valley Blvd.
Q. I have a construction, demolition, or renovation project at my property. What do I do with debris generated from the project? A. In Alameda County, Construction and Demolition (C&D) debris management is mandatory (www.acpwa.org). ACI is the exclusive franchised hauler for CVSan beginning May 1, 2019, through June 30, 2029. This means that ACI is the only authorized provider of roll-off debris boxes in CVSan. ACI has 6, 14, 20, 30, and 40 cubic yard dumpsters available for C&D.

Billing
Q. I am a property owner of a single-family dwelling and rent the property to tenants. Who can the bill be sent to? A. As the property owner, you have a few options. 1. Property owners can either manage their bill for a rented site and have the invoice mailed to their mailing address or to their property manager. 2. Property owner can advise the tenant to manage the bill on the property owner’s behalf, and the tenant will furnish ACI with mailing address (service address, PO Box, etc.).
Q. I have a billing question. Who should I call? A. Please contact ACI at (510) 483-1400.

Miscellaneous Issues
Q. My recycling/organics/garbage cart was missed during collection. What do I do? A. Please call ACI at (510) 483-1400 to report missed collection.
Q. One of my carts is lost, stolen, or damaged beyond repair. How do I get a replacement and about how long will it take? A. Please contact ACI at (510) 483-1400 to report a lost, stolen, or damaged beyond repair cart. Residents and businesses shall be entitled to one (1) replacement of each type of cart at no cost between May 1, 2019 and June 30, 2029. It should take about 5 business days to receive a replacement.
Q. One of my carts just needs a repair to the lid, wheel(s) or axle. How do I get my cart repaired? A. Please contact ACI at (510) 483-1400 to request the repair of a cart. It should take about 5 business days to receive a replacement cart.
Q. My neighbor leaves their carts out longer than 24 hours before/after collection day. What should I do? A. Call Code Enforcement to report carts that have been out longer than 24 hours after collection day (510) 670-5408.
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