- WHO WE ARE
- Board of Directors
- District Boundaries
- Employment Opportunities
- How CVSan is "Green"
- Public Outreach
- Request for Proposals
- SOLID WASTE
- Collection & Curbside Services
- 4R Star Business
- Bulky & Reuse Pick-Up
- Commercial and Business Organics and Recycling
- Construction & Demolition
- E-Waste (Electronic Waste)
- Extra Service Tags and Paper Garden Bags
- Food Scrap Recycling
- Holiday Tree Recycling
- Household Hazardous Waste
- Mattress Recycling
- Multi-Family Community Recognition
- Multi-Family Recycling
- What Do I Do With...
- Plant Debris Landfill Ban
- Recycling Guides
- Residential Recycling
- Route Maps
- Street Cans
- Used Motor Oil & Filter Recycling
- Waste Management of Alameda County
- Alameda County Industries (ACI)
- Reduce Waste
- Community & Education
- Build Your Own Sign
- Davis Street Transfer Station Tour
- Donation Request Form
- Earth Day
- Event Recycling
- Green Hearts
- Monthly Department Updates
- Recycles Day
- Repair Workshops
- School Programs
- Zero Waste Week
- Collection & Curbside Services
- Report a Sewer Emergency
- Center Street Project
- Collection System Maintenance
- Construction Projects
- Construction Standards
- Dental Amalgam Program
- Fats, Oils, and Grease Control Program
- Lateral Replacement Grant Program
- Permits and Fees
- Prevent Sewer Blockages
- Private Sewer Lateral Program
- Sanitary Sewer Management Plan
- Sewer Service Charges
- CONTACT US
Special Assessment Process for Delinquent Accounts
Castro Valley Sanitary District (CVSan) will be exercising the Special Assessment process to collect delinquent solid waste (recycling, organics, and garbage) service charges and is notifying all commercial and multi-family property owners of its effective date of May 1, 2019. Single-family property owners were notified of its effective date of July 1, 2012.
Approximately 2% of the CVSan community is delinquent in their payment to the contracted hauler for services. Starting May 1, 2019, Alameda County Industries (ACI) will begin providing solid waste collection and processing services. In order to ensure that all residents pay for their fair share for services, unpaid bills past due 120 days will be subject to the Special Assessment process and placed on the Alameda County property tax roll.
Prior to unpaid amounts being placed on the Alameda County property tax roll, CVSan Code Article V, Chapter 6 has established that 30-day, 60-day, and 90-day notices will be mailed to the property owner by ACI requesting payment, and bills unpaid after 30 (commercial and multi-family) or 45 days (single-family) will be assessed a 1.5% late fee per month. In addition, ACI will send a 120-day Delinquency Subject to Special Assessment notice. CVSan will send a Final Request for Payment and Notice of Administrative Hearing letter which will include the date, time and location of the actual Hearing. The amount to be assessed on the Alameda County property tax roll will include all delinquent charges as of June 30th of each year, the actual costs of assessment and collection of the delinquent charges on the tax roll, and an administrative fee of $50.00.
Generally, if you have been paying your bill, you do not have a Delinquent Account and you will not be receiving collection notices.
For 2017/18, a Final Request for Payment & Notice of Administrative Hearing was mailed on May 8, 2018. To avoid this Special Assessment and additional fees on your Alameda County property tax bill, please remit payment. WMAC must receive payment by 4:00 p.m., Thursday, May 31, 2018 at 172 98th Avenue, CA 94603. Payment received after 4:00 p.m. on Thursday, May 31, 2018 will not be applied toward the delinquent charges. Should you have questions regarding the notice, or were not the owner of the property during the period of the delinquent charges, please call WMAC at 866-684-9117 or email WMACSpecialAssessment@wm.com.
CVSan’s Board of Directors will conduct an Administrative Hearing at a Regular Meeting of the Board on July 3, 2018. To request a hearing by the Board, please complete and submit the Request for Administrative Hearing form by 2:00 p.m., Thursday, June 7, 2018 to CVSan offices located at 21040 Marshall Street, Castro Valley, CA 94546. A request must be filed by the deadline or the right to protest/object the delinquent charges will be considered waived. An electronic version of the form is available at right.
FAQs for the Special Assessment Process for Delinquent Accounts
Q: Why am I receiving a letter dated May 7, 2019 entitled “Final Request for Payment & Notice of Administrative Hearing”?
A: Single-family property owners who have delinquent solid waste (recycling, organics & garbage) service charges 120 days past due received a notification letter from CVSan to notify them of past due charges on a property that they own within CVSan boundaries.
Q: I don’t receive a bill from Castro Valley Sanitary District (CVSan), do I?
A: No, you don’t receive a bill from CVSan for solid waste (recycling, organics & garbage) services. Starting May 1, 2019, CVSan will contract with Alameda County Industries (ACI) for solid waste services; you will receive bills from ACI.
Q: Who do I talk with about my delinquent account?
A: For bills from Waste Management of Alameda County, Inc. (WMAC) call 866-684-9117 or email WMACSpecialAssessment@wm.com. A specialized WMAC representative will be able to look up your account and provide you with information regarding your account. After May 1, 2019, for bills from ACI, call 510-483-1400.
Q: This is the first time I’m hearing about this. When did CVSan notify property owners?
A: CVSan sent a letter dated May 21, 2012 entitled “Notification of Special Assessment Process” to all single-family property owners and March 7, 2019 to all commercial and multi-family property owners. In addition, there have been articles in the CVSan Pipeline Newsletter, and the contracted hauler sends 4 notices to the billing address and property address entitled, “Delinquency Subject to Special Assessment” for accounts that were 30, 60, 90, and 120 days past due. Information is available in our Code and on our website.
Q: I’m the property owner but my tenants are responsible for paying the garbage bill. I didn’t know they weren’t paying so I shouldn’t be held responsible.
A: The property owner is ultimately responsible. CVSan Code Article V, Chapter 6 states, “…failure of the owner to receive any such bill shall not relieve the owner of the premises from the obligation of paying the charges due.” The property owner has the ability to determine where the bill is sent.
Q: How does CVSan have the authority to put a Special Assessment on my property tax roll?
A: CVSan Code Article V, Chapter 6 is available for viewing at www.cvsan.org/content/rates. The Special Assessment process is effective July 1, 2012 for single-family and effective May 1, 2019 for commercial and multi-family property owners.
Q: Can I come down to CVSan offices and pay my bill?
A: No, payment for bills from WMAC must be received at the WMAC office at 172-98th Avenue, Oakland, CA 94603. After May 1, 2019, payment for bills from ACI must be received at P.O. Box 1878, San Leandro, CA 94577.
Q: Is the notification letter regarding my CVSan Sewer Service Charge which I pay annually on the tax roll for wastewater services?
A: No, the notification letter is not regarding your CVSan Sewer Service Charge.
CVSan Public Hearing & Rate Increase for Solid Waste Services
[The following is from the “Notification of Public Hearing & Rate Increase for Solid Waste Services” notice mailed by CVSan on December 21, 2018 to property owners within CVSan boundaries. To view and/or print a PDF copy of the complete notice, please click on the image/link at the top of the page.]
NOTICE IS HEREBY GIVEN that the Castro Valley Sanitary District (CVSan) will hold a Public Hearing at the Board of Directors Meeting on February 5, 2019, at 6:30 p.m. in the CVSan Board Room, located at 21040 Marshall Street, Castro Valley, CA 94546, to consider the adoption of increases to the rates for solid waste service fees to the property address for which you are shown as the record owner.
The purpose of the hearing is to consider all written protests and hear and consider all oral comments against the proposed rate increases. As the owner of property identified to be subject to the proposed rate increases, you may submit a written protest against the proposed rate increases. If the identified property has more than one owner, only one written protest will be counted. To qualify, each protest must: (1) be in writing; (2) state the protest is being submitted in opposition to the proposed rate increases; (3) provide the location of the identified property (by street address); and (4) include the original signature of the property owner submitting the protest. Protests submitted by e-mail, facsimile, or other electronic means will not be accepted. Written protests may be submitted by mail or in person to: Castro Valley Sanitary District, 21040 Marshall Street, Castro Valley, CA 94546, or at the public hearing, so long as they are received prior to the conclusion of the public comment portion of the public hearing. Please identify on the front of the envelope for any protest, whether mailed or submitted in person, Attn: Public Hearing on Solid Waste Services Rates. At the conclusion of the Public Hearing, the Board will consider adopting the proposed rate increases for solid waste service. Oral comments at the Public Hearing will not qualify as formal protests unless accompanied by a qualifying written protest. If, at the close of the Public Hearing, written protests against the proposed rate increases are not presented by a majority of the owners of properties upon which the fees are proposed to be imposed, the Board will be authorized to approve the rate increases. If adopted, the rate increases for solid waste service fees are proposed to be effective beginning on May 1, 2019, and modified each July 1 thereafter beginning July 1, 2020 through and including July 1, 2023. For questions about the Public Hearing, contact CVSan at (510) 537-0757 or firstname.lastname@example.org. For answers to Frequently Asked Questions and additional information, please visit our website at www.cvsan.org.
REASONS FOR THE PROPOSED RATE INCREASES: CVSan entered into a 10-year Collection and Processing Agreement with Alameda County Industries (ACI) to provide municipal solid waste (recycling, organics, and garbage) services, effective May 1, 2019, for CVSan. Pursuant to the agreement, ACI has agreed to provide these services at specific rates for different customers within CVSan’s service area. The rates are subject to an annual adjustment set by the Board at an annual public meeting prior to each July 1.
BASIS UPON WHICH THE RATES ARE CALCULATED: The rate structure for solid waste service fees is comprised of three customer classes: (1) single-family residential, (2) multi-family residential, and (3) commercial. Single-family residential customers are provided three solid waste carts – recycling, organics, and garbage. The fees for single-family residential customers are determined on the basis of the size of the garbage cart (in gallons) serving a property and the type of service provided (e.g., curbside service or backyard service). They are also charged an additional fee if they request an additional cart (referred to as extra curbside or backyard service) or other service. Multi-family residential and commercial customers are similarly charged based on the size of the first type of solid waste cart (in gallons) or bin (in cubic yards) of a two or three-cart or bin bundled service (e.g., a two-bin bundle could include 1 x 2 cu yd recycling and 1 x 2 cubic yard organics bin). They are also charged based on the size of compactor (in cubic yards) or drop box (in cubic yards), and the size and type of service provided (e.g., garbage only; recycling only; organics only; additional pickups per week or of extra items; push services; roll-off services; and other ancillary/special services).
For questions about proposed rates and fees that may be applicable to your property, contact ACI at 510-483-1400 or email@example.com. Single-Family Residents: For information about how to participate in CVSan’s Reduce Your Waste Size Program, downsize to a 20-gallon garbage cart, and receive a $50.00 credit, visit www.cvsan.org/ReduceYourWaste.
Maximum proposed monthly rates for 1x/week solid waste services and ancillary fees, if adopted, and the effective dates for their implementation are listed in the tables below.
Actual annual rate increases will be calculated in accordance with the agreement with ACI using a Rate Adjustment Methodology, Index-Based Adjustment Methodology, Cost-Based Adjustment Methodology, or Recyclable Processing Cost Adjustment Methodology, depending on the year through June 30, 2024, and will not exceed the maximum proposed monthly rates set forth in the tables below.
FAQs for Public Hearing & Rate Increases for Solid Waste Service Fees
Q: Why am I receiving a notice entitled “CVSan Notification of Public Hearing & Rate Increases for Solid Waste Service Fees”?
A: All property owners within Castro Valley Sanitary District (CVSan) boundaries received this notice for each property that they are identified as the property owner. The property address is printed on the envelope (ex. “Re: 12345 Main Street”).
Q: I don’t receive a bill from Castro Valley Sanitary District (CVSan), do I?
A: No, you don’t receive a bill from CVSan for solid waste (recycling, organics & garbage) services, because CVSan contracts with Waste Management of Alameda County, Inc. (WMAC) for solid waste services. Single Family Residents (4 units or less) receive a quarterly bill from WMAC, and Multi-Family Residents (5 units or more) and Commercial Businesses receive a monthly bill from WMAC. Starting May 1, 2019, CVSan will contract with Alameda County Industries (ACI). Billing frequency will remain the same.
Q: I’m looking at my bill and comparing it to the rates and fees tables included in the notice. Who do I talk with about the rates & fees?
A: Before May 1, 2019, call WMAC at 510-537-5500 (Single Family Residential or Multi-Family Cart Service) or 510-613-8700 (Commercial or Multi-Family Bin Service) or email RateInfo@wm.com. A WMAC representative will be able to look up your account and provide you with information regarding the rates and fees tables included in the notice. The Customer Service Center is open Monday-Friday 7:00 a.m. – 5:00 p.m. Starting May 1, 2019, call ACI at 510-483-1400 or email firstname.lastname@example.org.
Q: Who do I talk with about the Public Hearing?
A: Call CVSan at 510-537-0757 or email email@example.com. The Public Hearing will be held at the Board of Directors Meeting on February 5, 2019 at 6:30 p.m. in the CVSan Board Room, located at 21040 Marshall Street, Castro Valley, CA 94546. The Public Hearing is a public meeting and is open to the public. Members of the public may speak for 3 minutes. Oral comments at the Public Hearing will not qualify as formal protests unless accompanied by a qualifying written protest. CVSan offices are open Monday-Friday 7:00 a.m. – 11:00 a.m. and 12:00 p.m. – 4:00 p.m.
The purpose of the hearing is to consider all written protests against the proposed rate increases to rates for solid waste services within CVSan boundaries. Please review the notice for guidelines for what constitutes a qualifying written protest. Protests submitted by e-mail, facsimile, or other electronic means will not be accepted.
Q: When was the last time CVSan sent a Proposition 218 Notification?
A: A Proposition 218 Notification of Rate Increase for Solid Waste Services was mailed to all property owners within CVSan boundaries on February 13, 2014 for rates effective July 1, 2014, July 1, 2015, July 1, 2016, July 1, 2017, and July 1, 2018. A Public Hearing was conducted on April 1, 2014, and the Board approved maximum rates through April 30, 2019. The Board conducted annual public meetings for rate amendments as follows: on April 1, 2014 for rates effective July 1, 2014; on April 7, 2015 for rates effective July 1, 2015; on April 5, 2016 for rates effective July 1, 2016; on April 4, 2017 for rates effective July 1, 2017; and on April 3, 2018 for rates effective July 1, 2018.
Q: The notice shows Maximum Proposed Monthly Rates, but when I compared the last Proposition 218 Notification (2014-2019) with my bill, the rates were actually lower than what was shown. Why is that?
A: Actual annual rate increases will be calculated in accordance with the agreement with ACI using a Rate Adjustment Methodology, Index-Based Adjustment Methodology, Cost-Based Adjustment Methodology, or Recyclable Processing Cost Adjustment Methodology, depending on the year through June 30, 2024, and will not exceed the maximum proposed monthly rates.
As an example, the maximum proposed rate effective July 1, 2017 for Single Family Residential 20-gallon garbage service was $29.98; the actual rate effective July 1, 2017 was $25.94. The maximum proposed rate effective July 1, 2018 for Single Family Residential 20-gallon garbage service was $32.38; the actual rate effective July 1, 2018 was $26.68.
Q: I’m a Single Family Resident and have 32-gallon Garbage service. When I look at my bill, it’s $124.11, but when I look at the rates and fees tables in the Notification, it shows $47.74 effective May 1, 2019. Can you help me understand?
A: Single Family Residents (4 units or less) will receive a quarterly bill from ACI, and Multi-Family Residents (5 units or more) and Commercial Businesses will receive a monthly bill from ACI. As an example, a $124.11 quarterly bill represents 3 months of service at $41.37.
Q: I’m a Single Family Resident and have 32-gallon Garbage service. I heard that there’s a CVSan program that credits you $50.00 for downsizing to 20-gallon Garbage service. I hardly have any garbage; how do I do that?
A: Single Family Residents (4 units or less) are eligible to receive a one-time $50.00 credit on your next bill by participating in CVSan’s Reduce Your Waste Size Program and reducing your garbage cart down to a 20-gallon. Bill payers may request a downsize by calling the 510-613-8745 message center with required account information or by completing the online form at www.cvsan.org/ReduceYourWaste through April 2019. Bill payers may contact ACI starting May 1, 2019 at 510-483-1400. Cart exchanges will be scheduled by appointment.
Q: I live in a four-plex. Is that considered a Single-Family or a Multi-Family?
A: For Solid Waste Services, Single-Family is considered 4 units or less, and Multi-Family is 5 units or more. A four-plex (4 units) is considered a Single-Family, so the Single-Family Residential rate is multiplied 4 times.
Q: My mother owns a property in CVSan and has an approved Curbside Exemption Form from WMAC. Is she now going to be charged for Backyard Service?
A: No, residents who have an approved and unexpired Curbside Exemption Form from WMAC do not have to pay the Single Family Residential Backyard Service rate. If there is no adult in the household who is physically able to roll carts to the curb, a WMAC Curbside Exemption Form may be submitted including a doctor’s letter or a certificate from the Motor Vehicle Department. A form may be requested from WMAC by calling 510-537-5500. Please note that a completed form must be resubmitted annually. The same process will continue with ACI.
Single Family Residents who would like premium backyard/side yard service may request the service by calling WMAC at 510-537-5500. The rate for Single-Family Residential Backyard Service is in addition to the Single-Family Residential Service rate. Bill payers may contact ACI starting May 1, 2019 at 510-483-1400.
Q: I lost my notice. Can I get another one?
A: An electronic version (PDF) is available at www.cvsan.org/content/rates.