CVSan has a 10-year municipal solid waste (recycling, organics, garbage, and construction and demolition debris) collection and processing agreement with Alameda County Industries (ACI) from May 1, 2019 - June 30, 2029.  ACI currently contracts with the Cities of Alameda and San Leandro and has provided collection services since 1997.  ACI’s main office is located at 610 Aladdin Avenue in San Leandro. Learn more at www.AlamedaCountyIndustries.com or read the FAQs below.

 

New Contract

  • Who is Alameda County Industries (ACI)?
  • How can I contact ACI?
  • What’s the “new contract” and when does it start?
  • Will the same driver be collecting from my house?
  • Will my collection day remain the same?
  • Where should I place my carts for collection?
  • What are the hours of collection?
  • Where will the materials collected in CVSan be going?

 

Collection Vehicles

  • Are the new trucks still “CNG”?
  • Are the new trucks “semi-” or “fully-automated”?

 

Carts and Bins

  • Who owns the carts and bins?  Who owns what is placed inside the carts and bins?
  • Will my existing metal bins be exchanged for new ones?
  • Are my plastic carts being exchanged for new ones?

 

Services

  • What services will be provided?
  • What recyclables are accepted in the collection program?
  • I heard I can recycle used cooking oil now. How?
  • How do I recycle Used Motor Oil?  Filters?  Other auto fluids?
  • I heard that I can recycle textiles now. How?
  • How do I recycle batteries?
  • How do I recycle paint?

 

Single-Family Cart Capacity and Extras

  • Can I get a 96-gallon cart for my recycling and/or organics?
  • Can I get a second cart for my recycling and/or organics?
  • I’ve been wanting to downsize to a 20 or 32-gallon garbage cart because I generate less garbage, and/or I am recycling and composting more.  How can I downsize my cart?
  • How do I handle occasional extras that do not fit in my cart?
  • I have extra cardboard that won’t fit in my recycling cart.  What do I do?

 

Exemptions

  • I am a single-family resident. What kinds of exemptions are available?
  • I own or manage a commercial business. What kinds of exemptions are available?

 

Home Composting and Food Scrap Recycling

  • I’m interested in home composting. Where can I get more information?
  • Do you have any kitchen pails for food scrap recycling?

 

Unusual Items and Household Hazardous Waste

  • I have some unusual items to recycle. Where can I get more information about what to do with them?
  • What are the locations and hours of operation for the Alameda County Household Hazardous Waste (HHW) facilities?
  • What items can I take to the HHW facility?
  • How do I obtain a sharps disposal container?
  • Where can I take my sharps once my container is full?
  • Where can I take expired medications?
  • I have a construction, demolition, or renovation project at my property. What do I do with debris generated from the project?

 

Billing

  • I am a property owner of a single-family dwelling and rent the property to tenants. Who can the bill be sent to?
  • Will I have to pay more?
  • I have a billing question.  Who should I call?
  • Why am I receiving a letter dated May 8, 2018 entitled “Final Request for Payment & Notice of Administrative Hearing”?

 

Miscellaneous Issues

  • My recycling/organics/garbage cart was missed during collection. What do I do?
  • One of my carts is lost, stolen, or damaged beyond repair. How do I get a replacement and about how long will it take?
  • One of my carts just needs a repair to the lid, wheel(s) or axle.  How do I get my cart repaired?
  • My neighbor leaves their carts out longer than 24 hours before/after collection day. What should I do?

 

New Contract

Q.        Who is Alameda County Industries (ACI)?

A.        CVSan contracts municipal solid waste collection and processing services to ACI. CVSan does not drive the collection trucks. ACI has provided recycling, organics, and garbage collection services since 1997. ACI currently provides service to the cities of Alameda and San Leandro. The main office for ACI is located at 610 Aladdin Avenue, San Leandro, CA 94577.   
 

Q.        How can I contact ACI?

A.        You can contact ACI by phone at 510-483-1400, by email at info@alamedacountyindustries.com, or through their website at www.AlamedaCountyIndustries.com/CVSan.
 

Q.        What’s the “new contract” and when does it start?

A.        CVSan will enter into a new 10-year municipal solid waste collection agreement with ACI from May 1, 2019 – June 30, 2029. CVSan currently has a 20-year disposal agreement with Waste Management of Alameda County (WMAC) from May 1, 2009 – April 30, 2029.  New service routes will begin May 1, 2019. 

 

Q.        Will the same driver be collecting from my house?

A.        There is a chance that your route will be collected by the same driver, but there is also a chance that your driver may change as routes are selected by drivers based on seniority and driver preference.
 

Q.        Will my collection day remain the same?

A.        More than likely, yes, but if it is going to change then you will receive notification of the change, as required.

 

Q.        Where should I place my carts for collection?

A.        Carts are to be placed street/curbside by 6:00 a.m. (5:00 a.m. in the Canyonlands annexation area) on your collection day with their handles to the curb.

 

Q.        What are the hours of collection?

A.        Residential curbside collection will be provided Monday-Friday no earlier than 6:00 a.m. (5:00 a.m. in the Canyonlands annexation area), and business collection Monday-Saturday no earlier than 4:00 a.m. (except within 200 feet of residential properties).  No service will be provided on the following holidays: Thanksgiving Day, Christmas Day, and New Year’s Day. Holiday collection services will be one day later through Saturday.

 

Q.        Where will the materials collected in CVSan be going?

A.        Recyclables will be transported directly from collection routes in CVSan to the ACI Material Recovery Facility in San Leandro. The recyclable materials will be sorted and prepared for shipment by ACI to various processors. CVSan and ACI look forward to presenting tours for CVSan community members to learn more about where their recyclables go.

Organics will be transported directly from the collection routes in CVSan to the ACI transfer facility in San Leandro. The organic materials will then be transferred to Napa Recycling and Composting Facility in Napa, CA.

Garbage will be transported directly from the collection routes in CVSan to the Davis Street Transfer Station in San Leandro. It will then be transferred to the Altamont Landfill by Waste Management.

 

Collection Vehicles

Q.        Are the new trucks still “CNG”?

A.        Yes. The new vehicles are Compressed Natural Gas (CNG) vehicles.  That means that they are fueled with natural gas and do not use diesel fuel.  These vehicles are quieter and cleaner burning.

 

Q.        Are the new trucks “semi-” or “fully-automated”?

A.        The vehicles that service plastic carts are fully-automated, which means that the driver will be sitting inside the vehicle and will use an automated arm to pick up and empty the contents of your cart into the collection vehicle. Please place carts at least two feet apart and away from parked cars and other obstructions whenever possible.

 

 

Carts and Bins

Q.        Who owns the carts and bins?  Who owns what is placed inside the carts and bins?

A.        CVSan owns the plastic carts. ACI owns the metal bins.  Once materials are placed inside a cart or bin and placed at the curb for collection, materials become the property of ACI.

 

              Q.        Will my existing metal bins be exchanged for new ones?

A.        Yes, WMAC metal bins will be removed in April 2019 and replaced with ACI metal bins. 

Blue = Recycling

Green = Organics

Gray= Garbage

            Bin Swap Photo.jpg     

 

Q.        Are my plastic carts being exchanged for new ones?

A.        Single-Family:

Residents will not have their carts exchanged. CVSan completed an observatory cart audit in 2018. Any cracked or broken carts that were observed during the audit were replaced by October 2018. If you have a cart in need of replacement or if you wish to upsize your recycling and/or organics cart(s) to a 96-gallon at no additional cost or downsize your garbage cart, please contact ACI at 510-483-1400.

 Multi-Family and Commercial:

Residents and businesses can take advantage of the timing of the new contract by adjusting their current service levels to increase recycling and organics services to meet Mandatory Commercial Recycling requirements, minimize costs, and/or implement new service bundle options (see below).

 

Services

 

Q.        What services will be provided?

               A.

 

 

Single-Family

Single-Family Canyonlands

Multi-Family

Commercial

Commercial Canyonlands

Batteries (Household)

X

X

X

 

 

Bulky and Reuse Pick-Up (Annual)

X

X

X

 

 

Construction & Demolition Debris

X

X

X

X

X

Cooking Oil

X

X

 

 

 

Garbage

X

X

X

X

X

Holiday Tree

X

X

X

 

 

Organics

X

 

X

X

 

Recycles Day

X

X

X

X

X

Recycling

X

X

X

X

X

Textiles

X

X

 

 

 

Used Motor Oil and Filter

X

X

 

 

 

ACI will provide franchised collection of recycling, organics, and garbage services; dry cell batteries (household batteries such as AAA, AA, B, C, D, 9V, and small “button” batteries) recycling; construction and demolition debris collection; and two Recycles Day events each year for residents, multi-family complexes, and commercial businesses. No automotive, lithium-ion or liquid batteries accepted. Please tape terminals on 9-volt batteries.

Single and multi-family residents will receive one annual on-call Bulky and Reuse Pick-Up at no charge. Additional on-call Bulky and Reuse Pick-Ups can be arranged for a fee.  Commercial customers can receive a Bulky and Reuse Pick-Up for a fee.

Single-family residents will receive curbside used motor oil and filter collection as well as curbside used cooking oil collection.

Single-family residents will also receive curbside textile recycling during the first full week of June and the first full week of October. See below for details.

 

Q.        What recyclables are accepted in the collection program?

A.        Inside the Blue Recycling Cart: All clean paper, corrugated cardboard, brown bags, paperboard, paper egg cartons, shelf-stable (foil-lined) cartons, telephone books and magazines, clear and colored glass containers, aluminum foil and beverage containers, scrap steel and aluminum metals (not exceeding 40 pounds in weight nor two (2) feet in any dimension for any single item); steel including ”tin” cans, aerosol cans (empty, non-toxic products), bimetal containers, all plastics (#1-7) except foam.

On top of the Blue Recycling Cart in a sealed plastic bag: Dry cell batteries (household batteries such as AAA, AA, B, C, D, 9V, and small “button” batteries). No automotive, lithium-ion or liquid batteries are accepted. Please tape terminals on 9-volt batteries.

Next to the Blue Recycling Cart: Flattened corrugated cardboard no larger than 4’ tall x 4’ wide, used cooking oil in approved containers, and used motor oil and filters in approved containers (see below for details).

 

Q.        I heard I can recycle used cooking oil now. How?

A.        Beginning May 1, 2019, CVSan single-family residents may place up to three (3) gallons of used motor oil or cooking oil (in accepted containers) and properly bagged motor oil filters at the curb for collection each week. See below for instructions.

 

Q.        How do I recycle Used Motor Oil?  Filters?  Other auto fluids?

A.        Single-Family residents may place one-gallon screw-top containers curbside beside your collection carts on your regular collection day.  You can recycle up to three (3) gallons per week of used cooking oil, motor oil, transmission fluid, gear lube and other lubricants commonly used in cars and light trucks.  Oil filters can be put in a heavyweight sealed clear plastic bag and placed curbside.  Please contact ACI at (510) 483-1400 to request delivery of a Used Oil jug and filter bag kit.

Multi-family residents can visit www.CVSan.org/UsedOil for a list of Certified Collection Centers that accept used motor oil and filter drop-offs. See below for instructions.

 

            Cooking Oil Collection Instructions

  • Oil must be in screw-top plastic containers that are no taller than 12 inches in height. The cooking oil’s original container can be used if it meets these specifications.
  • Label the container “Cooking Oil”.
  • Place container on the curb (not in the gutter) next to the blue recycling cart for collection.
  • Residents can pick up screw-top gallon containers at the CVSan office at 21040 Marshall Street at no additional charge.

 

            Motor Oil Collection Instructions 

  • Oil must be in secure, screw-top gallon containers.
  • Oil filters must be placed in a zipper-lock style bag.
  • Label/indicate what oil is in your container(s).
  • Place containers/bags on the curb (not in the gutter) next to your Blue Recyclables Cart for collection.
  • Crankcase fluid, differential fluid, hydraulic fluid, lubricant oil, motor oil, and transmission fluid are all accepted and can be combined in the containers. Anti-freeze and brake fluid are not accepted curbside.
  • Residents can pick up screw-top gallon containers and zipper-lock style bags at the CVSan office at 21040 Marshall Street at no additional charge.

 

             Please Remember

  • Do not mix oils. Please keep motor oil and cooking oil in separate containers.
  • 3-gallons total per customer, per week.

            Please contact ACI at 510-483-1400 to request oil containers and bags.

 

Q.        I heard that I can recycle textiles now. How?

A.        Twice a year, residents can set out textiles that are clean and reusable (clothing, linens, etc.), and recyclable but no longer suitable for reuse (stained, worn, have holes, etc.) to be sorted for reuse and recycling. 

Textile collection week will fall on the first full week of June and October of each year. On your pickup day during these two weeks, place bagged textiles on the curb next to the blue recycling cart for collection.

Please do not set out textiles that are wet, moldy, or have human biowaste, blood, chemicals, or motor oil on them. No light-up shoes or clothes. No mattresses, toppers, or pillows. Stuffed animals without batteries are accepted.

Bagged textiles may also be brought twice a year to CVSan’s Recycles Day events.

Customers will not receive a tax-deductible receipt for items that are set out for curbside collection.

 

Q.        How do I recycle batteries?

A.        Because of the toxic chemicals that can leak from batteries that end up in a landfill, it is against the law to throw any battery (including household batteries) into the garbage.  Single-family and multi-family residents with blue recycling cart service may participate in CVSan’s curbside battery recycling program by placing used dry cell batteries (household batteries such as AAA, AA, B, C, D, 9V, and small “button” batteries) in a sealed clear plastic bag on top of your blue recycling cart on your service day. No automotive, lithium-ion or liquid batteries are accepted. Please tape terminals on 9-volt batteries.

     Commercial customers can drop off batteries at ACE Hardware located at 2569 Castro Valley Blvd. or at CVSan’s April Recycles Day. Additionally, commercial businesses can participate in the Alameda County Household Hazardous Waste program to receive Small Business Hazardous Waste Disposal Services for batteries or other hazardous waste.

 

Q.        How do I recycle paint?

A.        All types of paint need to be taken to an Alameda County Household Hazardous Waste facility. Call (800) 606-6606 or (510) 670-6460 for more information.  Paint is also accepted at CVSan’s August Recycles Day event.  Visit www.CVSan.org/HHW to find more ways to recycle paint.

 

Q.        I live in the Castro Valley Canyonlands area.  How are my services changing?

A.        Effective May 1, 2019, residents living in the Canyonlands annexation area are eligible to schedule one on-call Bulky and Reuse Pick-Up per calendar year at no charge. Additional on-call Bulky and Reuse Pick-Ups can be scheduled for a fee. New services also include curbside textile collection and curbside used cooking oil collection (see above for details).

 

Q.        What are the new service bundle options?

A.        Single-family: Residents will continue to receive weekly curbside recycling, organics, and garbage collection services; service bundle options will not change. Starting May 2019, all residents can set out used cooking oil curbside, receive textile collection four times a year, and schedule one on-call Bulky and Reuse Pick-Up per calendar year at no charge.

            Multi-Family:   Multi-family complexes that only subscribe to plastic cart service will continue to receive weekly recycling, organics, and garbage collection services; service bundle options will not change. Starting May 2019, the property owner/manager can schedule one on-call Bulky and Reuse Pick-Up per calendar year at no charge with ACI.

            NEW! Choose Your Own Bundle!

            Multi-family complexes that subscribe to 1-3 cubic yard metal bin service can combine service of any two of the three material types (recycling, organics, or garbage) into a custom bundle plan. With this new custom bundle option, the rate is determined by the bin size and pickup frequency of one material type and includes an equivalent level of service for the second material type at no additional charge.              Service for the third material type can be added à la carte at an additional rate. This new bundle service option will help you increase recycling and organics services to meet Mandatory Commercial Recycling requirements and minimize costs in a way that fits your needs.

            For example: In a recycle/organics custom bundle plan, a multi-family complex that subscribes to a 3-cubic yard or smaller bin will receive an equivalent level of organics service at no additional charge. The complex can subscribe to any level of garbage service at an additional rate.

            Commercial:

            NEW! Choose Your Own Bundle!

            Businesses that subscribe to plastic cart or 1-3 cubic yard metal bin service can combine service of any two of the three material types (recycling, organics, or garbage) into a custom bundle plan. With this new custom bundle option, the rate is determined by the bin size and pickup frequency of one material type and includes an equivalent level of service for the second material type at no additional                      charge. Service for the third material type can be added à la carte at an additional rate. This new bundle service option will help you increase recycling and organics services to meet Mandatory Commercial Recycling requirements and minimize costs in a way that fits your needs.

            Commercial customers in the Canyonlands annexation area may only bundle recycling and garbage, because organics service is currently not offered.

            For example: In an organics/garbage custom bundle plan, a business that subscribes to a 96-gallon plastic organics cart will receive an equivalent level of garbage service at no additional charge. The complex can subscribe to any level of recycling service at an additional rate.

 

 

Single-Family Cart Capacity and Extras

 

Q.        Can I get a 96-gallon cart for my recycling and/or organics?

A.        Yes, single-family residents may receive up to a 96-gallon cart for recycling and/or organics at no additional charge. Please contact ACI at (510) 483-1400 to request a larger sized recycling or organics cart.
 

Q.        Can I get a second cart for my recycling and/or organics?

A.        Single-family residents may request a second cart for recycling no additional charge. A second organics cart can be requested for an additional fee. Please contact ACI at (510) 483-1400 to arrange delivery.

 

Q.        I’ve been wanting to downsize to a 20 or 32-gallon garbage cart because I generate less garbage, and/or I am recycling and composting more.  How can I downsize my cart?

A.        Click here for more information on the Reduce Your Waste Size Program.

 

Q.        How do I handle occasional extras that do not fit in my cart?

A.        Single-family residents may purchase ACI Paper Garden Bags for occasional extra yard trimmings and Extra Service Tags for occasional garbage overages by calling (510) 483-1400 or at the following locations:

Alameda County Industries - 610 Aladdin Avenue, San Leandro, CA 94577

Castro Valley Sanitary District, 21040 Marshall Street, Castro Valley, CA 94546 *Cash only

As of May 1, 2019, Extra Service Tags and Paper Garden Bags are $8.94/bag or tag. Residents requesting Paper Garden Bags sent via mail will have postage fees added – please call ACI at (510) 483-1400 for the current postal rate. Tags can be sent via mail at no additional cost.  Bag-Its are no longer available for sale. Any Bag-Its, Extra Service Tags, and Paper Garden Bags purchased prior to May 1, 2019, will continue to be collected and processed by ACI.

All other kinds of paper plant debris bags will not be collected.

Instructions for Setout: All Paper Garden Bags or garbage bags with Extra Service Tags affixed may be set out for collection next to your carts on your regular collection day.

 

Q.        I have extra cardboard that won’t fit in my recycling cart.  What do I do?

A.        Single-Family residents may flatten corrugated cardboard no larger than 4’ tall x 4’ wide and place beside the blue recycling cart for collection.

 

 

Exemptions

Q.        I am a single-family resident. What kinds of exemptions are available?

A.        CVSan has a Curbside Exemption and a Garbage Exemption for single-family residents.

The Curbside Exemption is available via a request process for those households where no adult in the household is able to wheel the cart to the curb for collection service. This exemption is valid for one year.  A doctor’s letter or certificate from the Department of Motor Vehicles must accompany the request.  The timeframe for review and notification of exemption status will be 20 business days, longer than CVSan’s standard 10 business days due to an anticipated volume higher than usual.  The household must reapply each year.

Recycling service is mandatory.  A Garbage Exemption is available via a request process and is granted for a one-year period.  Residents must reapply for an exemption annually and select one of four criteria: no garbage is generated on the premises, food is not prepared or consumed on the premises, garbage is delivered to an authorized disposal facility (receipts attached), or because garbage service will be shared with another owner or occupant within CVSan (letter from customer sharing service attached).  The timeframe for review and notification of exemption status will be 20 business days, longer than CVSan’s standard 10 business days due to an anticipated volume higher than usual.  Garbage-exempt customer rates are located here

 

Q.        I own or manage a commercial business. What kinds of exemptions are available?

A.        CVSan has a Mandatory Commercial Recycling Exemption for commercial businesses. The Mandatory Commercial Recycling Exemption is available via a request process. If you wish to be considered for an exemption from Castro Valley Sanitary District's (CVSan’s) mandatory recycling service (ACI is the hauler), submit this form to CVSan’s offices at 21040 Marshall Street.

 

 

Home Composting and Food Scrap Recycling

Q.        I’m interested in home composting. Where can I get more information?

A.        Call the "Rotline" at (510) 444-SOIL for information about home composting, and remember that many items not compostable at home (food-soiled paper, meat and cheese, bread products) can be placed in your green organics cart for composting.

 

Q.        Do you have any kitchen pails for food scrap recycling?

A.        Yes! CVSan residents can pick up a food scrap recycling pail at CVSan offices located at 21040 Marshall Street.  Two options are available.

 

 

Unusual Items and Household Hazardous Waste

Q.        I have some unusual items to recycle. Where can I get more information about what to do with them?

A,        Call the Alameda County Recycling Hotline toll-free at (877) STOPWASTE (786-7927) or visit RecycleWhere.org.

 

              Q.        What are the locations and hours of operation for the Alameda County Household Hazardous Waste (HHW) facilities?

A.        Visit Alameda County Household Hazardous Waste‘s website for locations and hours of operation. For further information contact HHW at (800) 606-6606. 

 

Location

Hours of Operation

Fremont Facility

41149 Boyce Road, Fremont

Wed - Fri, 9:00 a.m. - 2:30 p.m.

Sat, 9:00 a.m. – 4:00 p.m.

Hayward Facility

2091 West Winton Avenue, Hayward

Fri, 9:00 a.m. - 2:30 p.m. 

Sat, 9:00 a.m. – 4:00 p.m.

Livermore Facility

5584 La Ribera St, Livermore

Fri, 9:00 a.m. - 2:30 p.m.

Sat, 9:00 a.m. – 4:00 p.m.

Oakland Facility

2100 East 7th Street, Oakland

Wed - Fri, 9:00 a.m. - 2:30 p.m. 

Sat, 9:00 a.m. – 4:00 p.m.

 

 

For further information about locations and operation schedule call (800) 606-6606.

 

Q.        What items can I take to the HHW facility?

A.        For a complete list of items accepted at HHW visit www.household-hazwaste.org or call (800) 606-6606.

 

Q.        How do I obtain a sharps disposal container?

A.        Locally, you can purchase a sharps disposal container from local drugstores (Rite Aid, CVS, Walgreens) or from an Alameda County Household Hazardous Waste facility.

CVSan residents can pick up one sharps disposal container per year at no charge at CVSan offices located at 21040 Marshall Street.

 

Q.        Where can I take my sharps once my container is full?

A.        Full containers must be dropped off at an Alameda County Household Hazardous Waste facility. For further information contact HHW at (800) 606-6606. Sharps are also accepted at CVSan’s summer Recycles Day events and at the CVS Pharmacy located at 3667 Castro Valley Blvd.

 

Q.        Where can I take expired medications?

A.        You can bring expired medications to an Alameda County Household Hazardous Waste facility.  Expired medications are also accepted at the CVS Pharmacy located at 3667 Castro Valley Blvd.

 

Q.        I have a construction, demolition, or renovation project at my property. What do I do with debris generated from the project?

A.        In Alameda County, Construction and Demolition (C&D) debris management is mandatory (www.acpwa.org). ACI is the exclusive franchised hauler for CVSan beginning May 1, 2019, through June 30, 2029. This means that ACI is the only authorized provider of roll-off debris boxes in CVSan. ACI has 6, 14, 20, 30, and 40 cubic yard dumpsters available for C&D.

 

 

Billing

 

Q.        I am a property owner of a single-family dwelling and rent the property to tenants. Who can the bill be sent to?

A.        As the property owner, you have a few options.

              1. Property owners can either manage their bill for a rented site and have the invoice mailed to their mailing address or to their property manager.

              2. Property owner can advise the tenant to manage the bill on the property owner’s behalf, and the tenant will furnish ACI with mailing address (service address, PO Box, etc.).

 

              Q.        Will I have to pay more?

A.        For the first year, the new rates for CVSan will reflect an approximate 14% increase in addition to a 2.9% cost of living adjustment for a total of 16.9%. Had CVSan awarded the contract to the other proposer, the increase would have been similar but higher. Future rate adjustments will be based on indexes specific to the industry. New rates will be posted at www.cvsan.org/rates in the coming months.

 

Q.        I have a billing question.  Who should I call?

A.        Please contact ACI at (510) 483-1400.

 

Q.         Why am I receiving a letter dated May 8, 2018 entitled “Final Request for Payment & Notice of Administrative Hearing”?

A.           Click here for more information on the Special Assessment Process for Delinquent Accounts.

 

 

Miscellaneous Issues

Q.        My recycling/organics/garbage cart was missed during collection. What do I do?

A.        Please call ACI at (510) 483-1400 to report missed collection.
 

Q.        One of my carts is lost, stolen, or damaged beyond repair. How do I get a replacement and about how long will it take?

A.        Please contact ACI at (510) 483-1400 to report a lost, stolen, or damaged beyond repair cart.  Residents and businesses shall be entitled to one (1) replacement of each type of cart at no cost between May 1, 2019 and June 30, 2029.  It should take about 5 business days to receive a replacement.
 

Q.        One of my carts just needs a repair to the lid, wheel(s) or axle.  How do I get my cart repaired?

A.       Please contact ACI at (510) 483-1400 to request the repair of a cart. It should take about 5 business days to receive a replacement cart.

 

Q.        My neighbor leaves their carts out longer than 24 hours before/after collection day. What should I do?

A.        Call Code Enforcement to report carts that have been out longer than 24 hours after collection day (510) 670-5408.